Installation Technician (Telecom)

Install Technician II

About Cityside Fiber

Cityside Fiber believes that we all deserve amazing internet! Our core purpose is to create networks that better enable life-changing connectivity in our communities. We do this by living our core values of:  Putting people first, loving our communities, making it effortless to do business with, and daring to be different while having fun! Cityside Fiber is an emerging telecommunications infrastructure developer and internet service provider headquartered in Irvine, California.   Cityside Fiber has launched our first networks in Orange County and has its eyes set for further expansion in California due to unprecedented response and demand.

We are built on a foundation of innovation, accountability, and trust. We are an employee-focused business that seeks independent-thinking people who want to actively contribute to the success of the organization and make the lives of those we serve better. Are you customer obsessed, smart and analytical yet execution focused and passionate about internet, connectivity and all that it brings? If yes, this opportunity is for you.

About the Job

We are seeking a highly motivated and experienced Install Technician II to be an important part of our team and provide fiber internet installation and maintenance services to our customers. The Install Technician II will be responsible for installing fiber internet service to the interior of residential customers’ living premises, ensuring that all installations meet quality and safety standards. This opportunity sits within Cityside Fiber’s Field Operations Department. You will operate in a fast-moving and sometimes ambiguous environment and excel in hitting the Company’s objectives.  To be successful you will have superior communication and organizational skills, a passion for delivering excellent customer service, and the ability to work independently in the field.

Responsibilities

•        Install fiber internet service to the interior of residential customers’ living premises, including running fiber optic cables, splicing fibers, and testing connections

•        Perform maintenance on fiber internet equipment and infrastructure as needed

•        Follow established safety protocols and procedures when installing fiber internet service

•        Ensure that all installations meet quality standards and take corrective action as needed

•        Understand Cityside Fiber’s core purpose and values and be passionate about what we do

•        Work in and contribute to an atmosphere of trust and integrity

•        Document all installations and maintenance activities in accordance with company procedures

•        Communicate with customers to schedule installations, answer questions, and provide updated on the status of their installation

•        Communicate with fellow employees to ensure the overall success of Cityside Fiber

•        Work independently and as part of a team to complete installations and maintenance activities in a timely and efficient manner

Minimum Qualifications

• High energy individual who is willing to be an integral part of a high growth service provider who puts people first, dares to be different and has fun disrupting an industry

·        High school diploma or equivalent

• 5+ years of installations experience in the telecommunications industry
• Experience communicating to and collaborating with cross-functional teams
• Ability to work well under pressure
• Ability to lift and move heavy equipment, climb ladders, and work in confined spaces
• Valid Driver’s License
• Proven history of excellent customer service in the field and timely, effective, clean installations
• Excellent organizational skills- Ability to multi-task and be highly responsive to internal and external clients
• Demonstrated intense customer focus
• Demonstrated highest level of integrity, intellectual honesty and strong work ethic
• Takes initiative.  Doesn’t wait to be asked. Plans efficiently while avoiding analysis paralysis

Preferred Qualifications

·        Strong knowledge of the fiber internet market and technology trends

• Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot
• Ability to work independently and as part of a team in the field
• Familiarity with standard safety protocols and procedures, and a commitment to working safely in the field
• Consistent effort, intense commitment, and willingness to go above and beyond when needed
• Strong team player, acts like an owner, and ultimately focused on delivering results with high standards

Location

This location is based out of our Irvine, CA office. You will be required to travel to project/customer sites to fulfill job responsibilities.

Pay

Cityside Fiber offers its team members a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. Comprehensive health benefits include- medical and dental, 401k, flexible spending account, paid sick leave and paid time off, training, and career growth.

For immediate consideration, please submit your resume.

Cityside Fiber is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Visit our website at www.citysidefiber.com