Installation & Service Technician

HM Cragg has been an industry leader in the backup power solutions space for over 40 years and has achieved 600% growth over the last 10. This past year has been another record setting year for the company with 35% revenue and 10% headcount increase, and they show no signs of slowing down. One important factor that has contributed to their continued success is that they are an employee-owned organization which fosters a culture of accountability and collaboration. In addition to competitive compensation and benefits, they also believe in providing their employee-owners opportunities to advance their careers and accelerate their individual growth - both personally and professionally.

Position Overview:

HM Cragg, is an 100% employee owned company with an extremely impressive growth history with a stock price increase of over 100% in the past 10 years! The Installation & Service Technician is responsible for the overall development and implementation of various installation and maintenance services. The person in this position will provide these services in the field at customer sites.

Reporting Relationship: The Installation and Service Technician reports to the Director of Service and Standby Sales

Responsibilities/Accountabilities

• Install/removes common system equipment/hardware, including wiring and connections on non working equipment.
• Adheres to the installation methods and standards per Telcordia GR-1275-CORE
• Demonstrates proper operation of basic tools and test equipment
• Supplies and organizes trucks with all equipment necessary to perform job functions at various sites.
• Proactively stays up to date on safety training, compliance and knowledge of HAZMAT and DOT requirements
• Continually trains and develops to advance to next levels of Installation and Field Technician
• Conforms to all safety standards
• Perform other assignments as assigned

Level Specific Responsibilities:

Note: Technicians SHALL NOT perform work operations or job activities on working equipment or live circuits.

Requirements:

Skills/Knowledge

• Ability to take direction, communication and supervision from upper levels of Installation and Field Technicians, Service Manager, and assigned Project Manager
• Excellent communication and customer service skills
• Excellent attendance record

Personal Attributes

• Demonstrates honesty and integrity in work and relationships
• Demonstrates servant-based principles with internal and external customers
• Demonstrates innovation/creativity in work
• Possesses strong work ethic and takes ownership of both company and client goals/objectives
• Focused on understanding, meeting and exceeding customer expectations
• Focused on collaboration and team work for the mutual success of the company and its employees
• Demonstrates a willingness to sacrifice personal time for the company as conditions warrant

Travel expectations:

• Required travel to customer sites out of town for overnight and/or extended periods of time

Posting Qualifications:

• High school diploma or equivalent
• Minimum 2-years Electrical degree or equivalent experience preferred
• Ability to work at various heights
• Ability to lift 150 pounds repetitively
• Ability to obtain Class C Commercial Drivers License with Hazardous Material Endorsement within 90 days of hire
• Must pass a physical exam, background check and drug test within 90 days of hire

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. HM Cragg reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

HM Cragg offers equal employment opportunities to all based upon individual merit and without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, veteran status, disability, marital status, age or any other protected characteristic.