Installation And Service Manager - Access Control & Cctv

Overview
Join the leader in providing smarter solutions for a safer world.
Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle's mission is to be our customers' best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including Access Control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
The Installation and Service Manager is responsible for supervising a team of staff members and technicians (both employees and subs) performing Installation and/or maintenance/service activities for security and video systems. To that end, this individual interacts directly with the client, client representatives, other contractors, and Kastle personnel to ensure a successful installation. The I & S Manager assists the Project Managers with planning, scheduling, and coordinating activities within installation to ensure that Kastle system install or change orders are provided accurately and on time, and that these services meet or exceed client expectations. The I & S Manager is also responsible for training, evaluating, and coaching those Project Managers and Technicians within the department.
Responsibilities

• Leads installation team towards meeting monthly/quarterly targets for installation revenue and RMR turn-ons and ensures personal contribution goals are understood by Project Managers
• For large strategic customers, takes on a project director role to oversee the assigned project manager and provide point of escalation as needed for the execution of the projects and any problem resolution with the customer
• Communicates with other departments and management to report results, findings and identify improvements in install and Service delivery and processes
• Responsible for inventory used by the department and interacts with the warehouse to ensure proper stock levels for required Installation and Service parts (Note: Warehouse team does not report to the I&S Manager)
• Responsible for company vans and maintenance/management of costs associated with company vans
• Establishes training schedules for continuous improvement within the team
• Mentors direct reports (Project Managers) and establishes processes to routinely assess and coach performance for team members
• Responsible for leading the service team in the prompt resolution of service calls and related follow-up paperwork
• Responsible for meeting customer Service Level agreements (SLA) and ensuring that service calls are dispatched and completed in the timely basis
• Tracks and measures workload, and manages work schedules and on-call shifts to ensure proper coverage
• Develops requirements, generates and reviews reports and other tools to help identify and measure recurring issues, department productivity, response times and workloads
• Examines workflows to improve productivity

Qualifications

• 5+ years supervisory experience in a management position
• Bachelor's Degree preferred
• Strong knowledge of and experience with Access Control, Security & Video/CCTV systems, and IP technology, especially as it relates to cloud-based video systems
• Strong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities.
• Proven planning and organization skills in a dynamic and high-pressure work environment
• Able to adhere to corporate processes for installation, system commissioning, training, and more and be able to demand team adherence to the same.
• Demonstrated proficiency in MS Word, Excel, PowerPoint, and Microsoft Outlook

Company Overview
Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including Access Control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.