Installation And Repair Technician I

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time.
We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.

WHO WE ARE

United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

Duties include the following, but other duties may be assigned as required.

• Perform and complete installations, troubleshooting, and Repair for connects, upgrades, and relocates for telephone, high-speed internet, and Digital TV customers.
• Plan and complete installs for new services and equipment for customers by installing copper and fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems and wireless routers, and set-top boxes in accordance with company standards.
• Recognize and inspect existing ground wiring or make new ground according to Company policy in order to protect employees, customers, and equipment from electrical shock or damage.
• Recognize and understand how to configure customers’ equipment to connect to the Internet via modem/wireless router and set up IPTV service, including connecting standard consumer electronic devices (DVDs, computers, laptops, tablets, smartphones, telephone handsets, etc.).
• Understand, maintain, and Repair existing equipment by using test sets to locate line or equipment trouble and determine necessary repairs.
• Repair, replace, and splice aerial and underground cables (copper and fiber) to restore services to system specifications.
• Complete and maintain records as required, including completion of all required information on work orders to ensure details of work are recorded for entry into the customer’s account.
• Clean, maintain, and organize stock for company vehicles and prepare equipment to safely perform required duties and reflect the highest brand standards.
• Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.