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SalaryOur North America Inside Sales Team is hiring for Bilingual Inside Sales Support Representative that speaks fluent English and French! Our representatives support our veterinary customer base by receiving inbound calls and emails related to instrument consumables and supporting services. In this role you will serve the customers immediate need, uncover additional information and present relevant IDEXX differentiated solutions and services. Come support our mission of delivering a world class experience by supporting demand generation while inspiring customer loyalty. Successful candidates will have a strong commitment to providing an excellent customer experience through relationship building and thrive in a fast-paced environment.
These are non-commission based positions. You will earn bonuses based on performance.
The start of training for these openings will be April 22, 2024.
In the role of Inside Sales Support Representative:
- You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.
- You will establish credibility among our domestic veterinary customers and use discovery to make recommendations for additional products and services.
- You will answer questions in regard to ordering products, shipping inquiries and IDEXX online platforms.
- You will use Salesforce.com to maintain accurate customer profiles and interactions.
- You will provide an outstanding customer experience.
- You will be part of a phone queue receiving inbound calls and emails for a majority of your day. Other duties and responsibilities would include attending trainings, coaching sessions and individual development time.
- Sales, customer service and/or customer facing experience.
- Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.
- Capability to absorb and articulate technical information.
- Highly motivated and goal-oriented, while working collaboratively for team success.
- Strong organizational skills, especially in a multi-tasking environment.
- Ability to work both independently and as part of a team.
- Computer proficiency (Microsoft Windows, Excel, Word and Outlook).
- Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.
- Bachelor’s degree in a business or scientific discipline is a plus.
Schedule:
This role requires schedule flexibility, with the ability to work 8.5 hours between the hours of 7:30 AM and 9:00 PM EST Monday-Friday. Saturdays (8:00 AM - 5:00 PM EST), on a rotating basis. Seniority based schedule preferences are considered, based on business need and availability. Shift-differential pay offered for later shifts.
Location: Onsite(Westbrook, ME), hybrid or remote schedules available.
Internet Requirements and Equipment:
- When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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