Inside Sales Representative (Remote IID)

Job Description:*
Company Overview:*
SCRAM Systems is a leading provider of alcohol and location monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring® (SCRAM CAM®) bracelet and the LifeSafer® L250 Ignition Interlock device. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management.

As a company, we are committed to continuing our tradition of re-engineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation. Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world-class service.

Shift: First Shift,Second Shift

Job Summary:
This position is for qualified Sales experienced individuals to receive Inbound telephone calls from interested clients. Calls are handled using a structured sales process which includes a brief introduction to the company and device. Inside Sales Representatives will use the structured sales process to educate clients and overcome objections to scheduling installation appointments. You will occasionally make Outbound follow-up calls to speak with potential clients. The best candidates for this position will have experience in meeting sales quotas, negotiating pricing, and a drive to increase earning potential through an uncapped performance-based incentive/bonus structure. This position requires good computer navigation and customer service skills. This individual will become a part of a growing and dynamic sales team, delivering life-saving products to improve and change lives!
SCHEDULE REQUIREMENTS:

• Overview of work schedules:
• 8-hour shifts- 4 weekdays & 1 weekend day. (Shifts between 7am - 11pm EST) Employee schedules are determined based on business need.
• Overview of Training Class schedules:
• M-F for 3 weeks, daily 8-hour class (times may vary between 8am-8pm, EST)

\* \*ALL schedules are assigned when position is offered and will not be altered within the first 90 days (about 3 months) unless company business needs require a change in different hours or days.
Duties/Responsibilities:

• Engage potential clients with IID (Ignition Interlock Device) inquiries using structured sales process via phone, email, text, and web to enroll, schedule, to insure installation.
• Conduct follow-ups on customer interactions and manage customer accounts.
• Create a sense of urgency on all inquiries to close the sale
• Explain benefits of IID brand to customers to ensure client enrollment and help customers regain driving privileges and get their life back on track.

Experience and Skills:Skills/Abilities:

• Demonstrate successful telephone sales techniques specifically with building rapport, overcoming objections, matching features, and benefits to client needs, and acting on buying signals.
• Excellent oral/written communication and interpersonal skills, including active and empathetic listening
• Ability to work efficiently and effectively in a multi-task high call volume environment.
• Self-starter driven by goal-oriented results
• Knowledge and practice with metrics-based accountability.
• Eager to learn and open to professional development.
• Proficient in Microsoft Office: Word, Teams, Outlook, Excel.

• Must have ability to incorporate developmental feedback from management

• Must have the ability to quickly Adapt to change

• Bilingual is a plus.

Education and Experience:
High School Diploma or GED
Minimum 1 year(s) experience in Sales or Collections.
Minimum 1 year CC experience (prefer in a sales role)
WORK FROM HOME REQUIREMENTS:

• Employee is required to provide equipment that meets company specifications (computer, headset, and internet). Employees must be available to provide personal computer & headset to work from home (that meets company required specs). Windows 7 or 10, Intel Processor i3 2.0 ghz, Memory 8gb Ram, Hard Drive 500Mb Free Space, Web Browser - Microsoft Edge or Google Chrome (a MAC or Chrome Book CANNOT be used)
• Working on a computer camera during training, meetings, etc.
• Must have a wired internet connection at a regular internet speed (example-DSL or Cable Connection - No Dial Up).
• Ability to work efficiently and effectively in an at home quiet, uninterrupted space in a multi-task high call volume environment.
• Dual Monitor recommended.
• Must be self-disciplined to provide professional conversational experience for all customers and meet all requirements for working during scheduled hours/shifts.

Physical Requirements (With or without reasonable accommodation):

• Sitting: Over 70%

• Fine Motor Movements: Over 70%

\*\*\* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
From: SCRAM Systems

Job Type: Full-time