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At Irby, a leader in electrical and utility distribution, successful associates drive and promote our mindset of Adapt, Dare and Learn. Do you enjoy a good challenge? Great, because we value bold thinkers who are excited to take on challenging tasks. We strive to be the best and we share our success with our associates, customers, suppliers and shareholders. We are always looking to expand our teams to continue to serve our customers and to grow our business. Ready to join us? Find what opportunities are waiting for you at Irby!
Job Summary
Builds and maintains trusted customer relationships to determine the appropriate product desired either by phone or at the company facility. Records information into Irby’s computer system, Eclipse, for product pick up or delivery by performing the following duties.
Essential Duties & Responsibilities
Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
Resolves customer order problems and complaints promptly.
Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
Identifies, uses and maintains appropriate company and/or customer pricing systems.
Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone, email, and customer visits.
Communicate with customers by phone, email, or in person to receive orders for products.
Makes phone calls to regular and prospective customers to solicit orders.
Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
Solicits sale of new or additional products.
Compiles lists of prospective customers for use as sales leads.
Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
Requisitions merchandise from warehouse for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for “will call” orders.
Assists in collections of accounts and verifies customer credit status and credit procedures.
Responds to customer complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
Prepares correspondence and reports necessary for business transactions.
Keeps a careful, accurate and daily record of expenses to be reimbursed.
Sells and promotes branch and company-wide promotions and specials as directed.
Minimum Qualifications
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, electronic business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Preferred Qualifications
Associate's degree (A. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.
Physical Demands
While performing the duties of this of this job, the associate is frequently required to stand. The associate must occasionally lift and/or move up to 50 lbs. Vision abilities include close, distance and peripheral vision and the ability to adjust focus.
Work Environment
Typical environments include offices, light and heavy industrial, commercial, utility and manufacturing. The noise level is usually moderated. PPE is for any site visit is typically required.
Why work for Irby?
At Irby, we are unique and embrace the Power of Difference*. Associates who work for us can grow and become active in different areas of the business such as leadership, operations, HR, outside sales and many more. One can expect to earn a wage that is competitive and provides a reliable/steady paycheck. Come join the Irby Family and learn what we are all about!
Our Competitive Benefits?
401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.
About Irby
Irby was a pioneer in the early days of the electrical business, founded in 1926, we continue to be an industry leader in philanthropic involvement and community activity. We are one of the ten largest electrical distribution companies in the United States, with over $1 Billion in annual sales and over 1000 employees across more than 60 branches in 27 states. Irby has experienced incredible growth over the past 5 years. As part of the Sonepar family of operating companies, we unite with a group of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.
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Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
