Inside Sales Representative

• Provide excellent customer service that is focused on the customer as well as the solution.
• Promote an outstanding customer-centric attitude and environment, including strong communication skills and application of tact and diplomacy when dealing with customers
• Handle objections and use product knowledge to align solutions to customers and business needs
• Create appropriate email responses internally and externally; excellent communication required via phone, email, chats and customer websites.
• Take customer orders via phone, email, web, and EDI and enter orders into the Order Entry system; address customer emails and sales requests daily. 
• Effectively prioritize responsibilities based upon current workload, team alignments, and service expectations 
• Develop and maintain a high level of knowledge about our products and services
• Recognize and provide timely feedback to the team lead regarding trends in customer calls and concerns
• Provide accurate and timely answers to customers’ questions regarding quotes, product, orders, shipments, literature, complaints, installation and other technical questions about ESG products
• Manage high-volume workload by multi-tasking, coordinating with peers and communicating with customers as required
• Contact the customer to clarify any potential concerns or questions about sales orders; follow through on ongoing customer concerns until issue is resolved
• Issue return goods authorizations for returns and process credit memo requests
• Work directly with the assigned Division Sales Managers and Reps to support customer needs and help generate business
• Enter pricing updates in the CRM tool
• Provide coverage for ESG Americas main phone lines as needed
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures
• Perform other related duties and special projects as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• Bilingual – Spanish and English is required 
• High School Diploma or equivalent education required
• One (1) year of relevant experience required
• Familiarity with the Windows environment and working knowledge of email programs and internet browsers
• Proficient in basic computer operation skills (typing, using a mouse, etc.)
• Ability to learn new software easily (such as in-house ESG systems)
• Must be energetic and possess a strong focus on customer service
• Ability to communicate effectively, both verbally and in writing, with a wide variety of distributors, customers, prospects, company personnel and others
• Ability to type 50 wpm, 10-key by touch
• Good math skills (e.g., adding, subtracting, etc.)

PREFERRED KNOWLEDGE AND SKILLS: 

• Excellent critical thinking skills
• Strong attention to detail with demonstrated organizational skills
• Comfortable analyzing information and dealing with complexity
• Able to handle confidential material in a reliable manner
• Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing 
• Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Job performed at a desk in front of a computer
• Requires heavy use of mouse and keyboard
• Professional office environment along with production environment
• Regularly required to sit, stand, talk, hear, see and read  
• Manual dexterity required (e.g., typing, filing, collating, operating office machines, 10-key etc.)

Why Choose Atlas Staffing
Atlas Staffing is an employment agency that offers great benefits for our temporary and temp-to-hire staffing associates. Beyond the paid sick leave and medical benefits that many of our positions entail, we also have a recruiting staff that is ready to find the type of work YOU are interested in. If you are looking for a long-term career opportunity, then please apply now!

Atlas Staffing is a drug-free workplace and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

Benefits:

• Preventative medical benefits for you and your family
• Employee assistance programs available
• Referral bonus opportunities
• Injury medical options available for you and your family
• Paid Sick Time in accordance with your state.

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