Inside Sales Rep

Job Title: Inside Sales Representative

Department: NA Sales

Reports To: Director, NA Inside Sales

FLSA Status: Exempt

Location: Nashville, TN (hybrid in office work required)

SVP Worldwide, the world’s largest consumer sewing machine company, has an immediate full-time, exempt position available. The company and its three iconic brands - SINGER®, HUSQVARNA VIKING®, and PFAFF® - have delighted consumers for over 170 years. These premium brands and products are regarded as the choice for serious sewists and novice crafters.

The global sewing machine industry is experiencing renewed growth, expected to grow at 6.7% annually. With a product portfolio inclusive of sewing machines, accessories, notions, garment care products, and software, it is an exciting time to join and grow a career with us!

The global corporate headquarters is located near Nashville, TN (USA) and is supported by regional headquarters/sales offices in Milan (Italy), and Mexico City (Mexico). Combined with 170+ US retail stores in 36 states, manufacturing facilities across Asia and Latin America, multiple R&D centers, a software development center in Europe, and a global supply chain with distribution centers in all regions, we are proud to reach consumers in more than 25 countries on five continents.

SVP Worldwide continues to weave our culture into the fabric of our team members by living out our core values of Integrity, Trust, Teamwork and Customer Focus. As our industry continues to grow, there are vast opportunities for new team members who share our commitment to delivering the world’s finest sewing products, services and overall customer experience. Explore current career openings at SVP Worldwide locations around the world, right here and now.

Our newly established Inside Sales Team is involved with selling directly to the end consumer/business purchaser through remote interactions with customers:

Job Responsibilities:

• New sales to new customers as well as cross/up/repeat sales to existing customers including Dealers, SVP retail locations, mass customers, and consumers

• Work with Director of Inside Sales to execute the telesales strategy, drive growth an improve after market sales

• Establish target and prospect accounts through researching accounts, identifying key players, and generating interest

• Generate leads via outbound calling and email

• Engaging inquiries from potential customers on a multi-channel basis- phone, email, chat, and SMS

• Anticipating/assessing customer needs and suggesting appropriate products, services, and/or solutions

• Drive incremental sales of machines, e commerce, mySewnet/digital products, Sewing & Home Essentials (accessories, notions and consumables)

• Develop new account leads for sewing and crafting

• Developing and delivering sales bids, proposals, and presentations and conducting product demonstrations

• Consistently achieve established quotas to ensure revenue and growth objectives

• Provides pricing and delivery information

• Work with cross functional partners within Order Management to ensure inventory is maintained; follow-up to customers on timely shipment of material; customer satisfaction; resolution of customer service issues; tracking of open sales orders

• Maintains strong working relationships with supply chain partners, operations, sales leadership, regional sales managers, area managers, store managers, mass sales managers, and e commerce leadership

• Collaborate closely with other cross-functional teams, including marketing and product development, to develop email marketing campaigns and sales promotions to target customer base

• Monitor and analyze market trends, competitor activities, and customer feedback to refine sales strategies for maximum effectiveness

• Utilize CRM systems including Salesforce to log activity and make informed decisions to optimize sales processes

• Stay updated on industry best practices, sales technologies, and emerging trends to introduce innovative strategies that give the company a competitive edge

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field preferred, may consider relevant experience in lieu of degree

• 3+ year of experience in Sales or Business Development

• Minimum 1 year of Telesales experience

• Customer-facing experience and strong problem-solving skills

• Track record of success in a performance and metrics-driven role

• Experience with communication via email, messenger, text, and phone

• Ability to translate market insights into actionable sales strategies

• Demonstrated negotiation, problem-solving, and critical-thinking abilities

• Proven capacity to be self-motivated and work independently with minimal supervision

• Positive, customer-centric approach with the potential to build and maintain long-lasting client relationships

• Thrives in a fast-paced, dynamic environment

• Adaptable and willing to embrace change with technology and processes

You will need to be able to complete all physical requirements of the job with or without a reasonable accommodation, including:

• Occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer etc as well as have the ability to remain in a stationary position 50% of the time

• Communicate effectively with customers through multiple forms of technology, including telephone and computer. Must be able to receive and convey information

• Required to retrieve or reposition products like sewing machines weighing up to 50 pounds

The Employer retains the right to change or assign other duties to this position.

Work Environment/Location/Flex Arrangement:

SVP Worldwide offers a fast-paced and ever-changing environment. As part of our Flexible Workplace Policy, this position will be hybrid based in our company HQ in Nashville, TN.

Why You Will Love Being a Part of the SVP Worldwide Team:

We take care of our team! We offer a competitive benefit package including: multiple health plan options comprised of vision and dental plans, 401K plan, life insurance, disability insurance, pet insurance, parental leave, generous employee discounts and paid time off benefits including wellbeing days.

At SVP Worldwide, we celebrate diversity, equity, and inclusion and strive to employ a unique workforce that is reflective of our consumers across the globe. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

SVP Worldwide is an equal opportunity employer and makes employment decisions based on merit and qualifications. SVP Worldwide prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

In The News:

In 2021, SVP Worldwide was acquired by Platinum Equity (www.platinumequity.com), a global investment firm with more than $25 billion of assets under management and a portfolio of approximately 50 operating companies that serve customers around the world. Platinum Equity has committed to fully support SVP Worldwide’s continued growth and to bring additional financial and operational resources to help accelerate the company’s efforts.

Like what you see? Then come “sew” and grow your career with us!

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