Inside Sales Manager - Soundair

Our Company:

Soundair Aviation Service was formed in 1993 as an FAA certified repair station specializing in flight deck transparencies. Since then, repair capabilities including galley inserts, lavatory components, oxygen systems, and an assortment of accessory products have been added. For over 30 years, Soundair Aviation Services has been trusted by leading airlines, MROs and aerospace companies to dependably repair and overhaul commercial aircraft parts. Our reputation is built on consistency, attention-to-detail, and value. In turn, we cultivate enduring relationships centered on growth and transparent communication with our partners.  We proudly provide FAA and EASA certified repairs with speed and efficiency, empowering operators to fly with confidence. Through rotable exchange programs, PMA parts, and DER repairs we can expand product lines of component repairs while offering high quality maintenance at competitive market pricing.

Overview of the Position:

Market and sell aircraft component repairs, PMA products and end item material. Develop, manage, and grow Inside Sales accounts. Manage Inside Sales orders, calls, and requests for quotes. (Inside Sales defined as all accounts not currently managed by Outside Sales.) Additional responsibilities include purchasing, exchanging, and selling materials.

Essential Duties and Responsibilities:

• Plan, prioritize, and manage sales activities and customer contact towards achieving agreed upon annual goals set by Senior Management.
• Seek out and develop new opportunities/new customers through appropriate propositions and ethical sales methods to optimize business growth, quality of service, and customer and satisfaction.
• Manage customer product and services, pricing and margins according to agreed upon direction and goals from Senior Management.
• Review and manage inventory/bench stock product offering lists on online databases such as ILS, OneAero, Aeroexchange, etc. on a frequent basis.
• Quote all incoming sales opportunities from incoming calls and/or online databases systems such as ILS, OneAero, Aeroexchange, etc to all accounts not currently managed by Outside Sales.
• Seek, purchase and manage all inventory for future exchange and/or sales opportunities through various surplus brokers, aircraft teardowns, airlines surplus sales, etc.
  • Open, review and manage the entire repair order process of all inventory products made available for sale/exchange.
  • Provide weekly reporting status of inventory to Senior Management.
• Assist Outside Sales by seeking inventory purchases for major account program sales opportunities.
• Plan and execute personal business travel arrangements in support of customer needs and/or new opportunities to agree upon budgets. Includes but not limited to:
  • Plan and execute local marketing activities to agreed budgets and timelines.
  • Record travel plans, expense, and trip reports.
  • Present performance data, program proposals and other business opportunities at external customer meetings and/or internal meetings.
  • Respond to and follow up on inquiries and opportunities.
• Monitor and report on market and competitor activities and provide relevant reports and information.
• Other duties that may be assigned.
   

Other Knowledge, Skills, and Abilities:

• Able to communicate and sell effectively via written and oral media.
• Understands the principles of marketing and advertising cost-effectiveness, including market sector targeting, product offer development, value added and features-benefits-solutions selling.
• Ability to research market trends in repair and product pricing.
• Must be adept in use of MS Office, particularly Excel, Word and Power Point.
• Ideally be familiar with Quantum Control and MS Access or similar database.
• Familiar with Online Databases such as ILS, OneAero, AeroXchange.
• Able to understand profit and loss calculations and basic business finance.
• Demonstrate the ability to achieve genuine customer account development.
• Ideal background would be in aerospace support services, primarily in component repairs and manufacturing.

Education / Experience Requirements: High school diploma or general education degree (GED); prefer associates, or bachelors degree; and two years related experience and/or training; or equivalent combination of education and experience.

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands and Work Environment:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job

• Is frequently required to talk or listen.
• Is regularly required to sit and use hands to finger, handle or feel.
• Is occasionally required to stand, walk, reach with hands and arms, and lift up to 50 pounds.
• Able to operate a variety of material handling equipment including fork lifts, man lifts and truck with trailer.
• Works in moderate noise levels.
• Travel up to 15%