Inside Sales (Japanese Bilingual Preferred) #11119G

A Japanese manufacturing company is seeking an Inside Sales.
*A hybrid option after the training period may be available. (1-2 days work from home)
GENERAL POSITION SUMMARY
The Inside Sales position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ESSENTIAL JOB FUNCTIONS
1. Inside Sales
a) Client Communication

• Builds and maintains relationships with the existing customers.
• Builds and maintains relationships with the new customers.
• Communicates with new customers by phone, email and facsimile; explains product features, price quotes, product availability, and receives orders for products.
• Communicates with existing customers by phone, emails and facsimile, and receives orders for products.
• Answers products inquiries from customers.

b) Quotation

• Prepares quotes to customers based on the company's business conditions to customers.
• Corresponds any inquiries from customers in regards to the quotes.
• Follows up the customers after providing quotes and answers inquiries as needed.
• Provide assistance for preparing sales contracts for orders obtained.
• Provide assistance when transaction conditions, such as credit terms, deviate from company policies, and report these instances to the superior to seek approval.

c) Responding to Order Inquiries

• Communicates with customers in regards to orders.
• Communicates with customers in regards to deliveries status.
• Adjusts complaints concerning billing or products, referring complaints to designated departments for investigation.

2. Sales Administration
a) Documentation and Reporting

• Reports to work daily (M-F) based on company schedule and complies with all company policies and procedures.
• Maintains customer records.

b) Validation and Correction

• Corrects and adjusts drawings.
• Translates drawings if necessary.
• Ensures of the product drawings.
• Provides assistance to verify payment/shipping methods, shipping addresses contact information.

c) Data Entry

• Enters data related quotes, sales orders and purchase orders into the Company computer system.

d) Product Management

• Provide assistance to check shipping supplies, such as boxes and envelops, and places orders as needed.
• Provide assistance to ensure invoices and received products match.

e) Support and Follow-up

• Partners with the Sales Team to meet and exceed customers’ service expectations.
• Performs special projects and other miscellaneous duties as assigned by the supervisors.

3. Accounting & Purchasing
a) Procurement

• Requests for quotes to venders.
• Negotiates the prices with venders.
• Places product orders to vendors; ensures orders are accurate, correct, and received according to planned schedule.

4. Order Process and Shipping
a) Order Preparation

• Estimates date of delivery to customers, based on knowledge of the US office’s inventory level and delivery schedule.
• Estimates date of delivery to customer, based on knowledge of supplier inventory and delivery schedules.
• Organizes purchase order forms from customers.

b) Order Reception

• Processes quotes and received orders into the Company computer system, and prepares necessary correspondence and documentation.

5. Outside Sales
a) Communication with Prospect Clients

• Provide assistance for communication with prospective customers by phone, email and facsimile; explains product features and price quotes.
• Provide assistance for contacting prospective customers to discuss their needs, and explain how their needs could be met by specific company products offered.

b) Communication with Dormant Clients

• Provide assistance for contacting dormant customers to discuss their needs, and explain how their needs could be met by specific company products offered.

c) Exposure towards Prospect Clients

• Provide assistance for promoting the company and products online using SNS etc.

OTHER RESPONSIBILITIES AND EXPECTATIONS
1. Workplace Environment Upkeep

• Responsible for maintaining a clean and safe office area.
• Maintains high ethical standards in the workplace.

2. Good Communication and Improvement

• Good and Timely communications to management and appropriate parties.
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Makes efforts to gain product knowledge and familiarize with the product markets.

QUALIFICATIONS
1. Essential Competencies
a) Analysis

• Contribute to the effort by being flexible in work assignments; by covering for other employee as needed; by accomplishing related tasks when requested; and by performing other duties and responsibilities as required or requested by Management or Clients.

b) Math Skills

• Ability to use addition, subtraction, multiplication and division for common applications such as measuring, recording and converting data.

c) Negotiation

• Able to identify and make trade-offs and concessions while also achieving personal, department, or company goals.

d) Team Participation

• Able to work in a group to achieve a common goal; respects different work and communication styles; flexible, tactful, understanding and helpful concerning other team members.

e) Clerical

• Ability to perform multiple clerical duties in support of a function and/or business unit.

f) Customer Service

• Able to make sure that customer is provided with successful and consistent after service; includes involvement in troubleshooting, technical support and preparing samples.

g) Presentation

• Effective expression of information, ideas and concepts formally to group of people. Uses supporting media appropriately.

h) Technical Communication

• Able to communicate (reading, writing, speaking) by using the specialized vocabulary, terminology and concepts.

i) Computer Proficiency

• Microsoft, Online conference systems.

j) Language Skills

• Able to read, write and speak Japanese proficiently. 2. Other Competencies[KO1]

a) Attention to Detail

• Ability to thoroughly and accurately perform tasks with a focus on all the fine points and intricacies to ensure error-free outcomes.

b) Office Equipment Usage

• Practical skills and knowledge required to operate standard office machines and technology, such as printers, copiers, scanners, and fax machines, efficiently and effectively.

c) Computer Usage

• Proficient operation and navigation of a computer, including its software and applications, to perform a wide range of tasks from data entry and document creation to internet research and communication.

d) Problem Solving

• Ability of identifying issues, analyzing underlying causes, and devising effective solutions to overcome challenges and achieve desired outcomes.

e) Motivation to Learn New Skills

• Proactive and enthusiastic attitude towards acquiring new knowledge and abilities, aiming to enhance one's expertise and adapt to evolving demands or interests.

f) Time Management

• Ability to organize and plan how long you spend on specific activities to effectively maximize productivity and achieve goals.

g) Flexibility and Adaptability

• Contribute to the effort by being flexible in work assignments; by covering for other employee as needed; by accomplishing related tasks when requested; and by performing other duties and responsibilities as required or requested by Management or Clients.

3. Qualification
a) Education and Requirements

• Associate’s degree (A.A.) from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

b) Work Experience

• Three to four years of office clerical/support experience.

c) Supervisory Responsibilities

• Not required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
1. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position.

• Work Environment: Work is typically performed in an office environment.
• Must be able to use a variety of tools and equipment such as computer terminal for data input, copy machines, calculator, tape measures and any other equipment related to functional area.
• Noise Levels: Moderate Noise.

2. Essential Physical Tasks
The physical tasks described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 20 pounds – must be able to occasionally lift and/or move up to 20 pounds.
• Physical Sight – Able to read and analyze data in hard copy and on a computer screen; ability measure of identify using eyesight.
• Verbal & Written Communications – Able to communicate verbally and in writing to individuals and groups.
• Telephone Communications – Able to communicate verbally using a telephone.
• Multitasking – Able to manage multiple work projects simultaneously.
• Occasionally travels by both automotive and plane.

HOURS:
Mon-Fri
8:00am-5pm
LOCATION:
Itasca, IL
SALARY:
$40-42K DOE