Address
Form of workAbout the role:
As a Sales Engineer at Samsara, you'd be an integral part of a diverse team working to help modernize essential industries through the application of cutting edge IoT solutions. Your work would directly contribute to a cleaner, more efficient and productive supply chain by creating safer roadways, reducing fuel consumption and emissions, and providing a consolidated platform for connecting operations. Our daily customer engagements include conversations around how IoT can positively impact logistics management, workplace safety programs, fleet maintenance strategies, global asset management, and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of the application of IoT hardware and sensors, hands-on hardware installation strategies, managing data collection over carrier networks, presenting a robust cloud infrastructure, and building third-party system integrations (via our open API) to ensure the best technical solution is presented to Samsara customers.
In this role, you will:
- Become an expert on Samsara products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations
- Articulate to prospects how businesses like theirs use Samsara today to solve problems common to their industry
- Deliver the work products that get deals done. Think discoveries, demonstrations, value assessments, proof of concept implementations, etc.
- Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans
- Write scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SE's to use
- Open the door for deeper entrenchment into accounts (integration, upsell, cross sell) by becoming a consultant to your customers
- Act as a liaison between Samsara's product and sales teams, translating technical feedback and enrolling the right customers in our beta programs
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
- 2+ years experience working with customers in a pre-sales, customer success, or customer/product support capacity
- Ability to influence stakeholders based on your technical sales acumen and a solid understanding of business processes and change management.
- Ability to explain complex technical concepts to non-technical audiences
- Previous experience managing hardware and/or software product evaluations
- Basic understanding of electronics and electrical systems
- Experience with the following concepts: technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation and control systems
An ideal candidate also has:
- MS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
- Work experience in task automation scripting and transferring data between systems using Bash, Python, JavaScript, or equivalent language
- Work experience building solutions leveraging open API's
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
- Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.)
- Consistent track record of success selling complex technical solutions through strategic sales cycles
