Inside Sales Customer Service Account Representative

Our client is a non-automotive company that is rapidly growing. They are seeking a highly motivated and experienced Customer Service Account Representative to join their dynamic and energetic team. This role is ideal for an individual with 3+ years of experience in Inside Sales, Customer Service, sales support or account management in a fast paced manufacturing environment. There is no “sales” or cold calling involved with this role.

Duties and Responsibilities:

• Serve as internal sales team lead to achieve or exceed North American sales goals.

• Work collaboratively and in partnership with Customer Success Specialist.

• Work cross functionally with production, warehouse, tech support, supply chain and accounting.

• Needs to be familiar with all parts and functions of the equipment.

• Coordinate customer needs with colleagues.

• Provide shipping tracking update to customer and assist in resolving any related issues

• Consistent outreach and follow up with existing customers to ensure satisfaction with product and service

• Equipment and Spare Part order entry via email and phone

• Processing of Purchase Orders

• Have a friendly, team-player attitude and strong ability to influence colleagues and customers.

• Possess and maintain a customer centric attitude.

• Pro-actively identify short/medium/long-term issues and escalate when necessary.

• Autonomously suggest improvements, increase efficiency, and challenge the status quo.

• Perform all ad hoc tasks.

Requirements and Qualifications:

• Associate degree or equivalent in related field preferred.

• 3+ years of insides sales, Customer Service, sales support or account management.

• Experience in delivering a high level of proactive Customer Service to customers and field-based Account Managers.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft applications Excel, Word, PowerPoint, and Outlook.

• Experience with CRM software and ERP systems highly preferred.

• Highly organized, and ability to multi-task efficiently and accurately

• Strong attention to detail.

• Strong business acumen.

• Experience in a fast paced, growing environment preferred.