Address
Form of work- Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as 'heavy'.
- Information handled will include RFQ's, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting
- Manage project inquiries, project quotations and project
- Facilitate customer application requirements for their assembly sizing and product selection
- Ensure that Inside efforts are aligned with the production shop
- Support JHC accounting department with problem invoices, returns and general customer account information
- Support JHC Sales personnel when required for the pursuit of Fisher initiatives
- Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
- Work closely with and support the JHC product principals when required to do so
- Actively and enthusiastically attend required and preferred training
- Actively and enthusiastically participate in the after hour and weekend 'On-Call' rotation
- Source Product and Product information for customers
- Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise
- Accurately complete quotes, order entry and purchase orders
- Always build and cultivate solid relationships
- Remain alert and aware of surroundings at all times, regardless of location
- Some travel may be required
The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands and other industry or job-related circumstances arise.
This position requires the employee to safely perform these essential functions with or without a reasonable accommodation.
PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a validand executedsearch firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com
