Inside Sales and Key Account Manager

ABOUT US:

For over 55 years, Tie Down has been a leading family-owned manufacturing company located in Atlanta, Georgia. With the help of our Engineering Team and our strong emphasis on R&D, we take pride in providing innovative solutions for diverse industries such as Safety, Roofing, Marine, Manufactured Housing and Agriculture. Today, we embark on a journey to revitalize our branding and enhance our presence across online and in-store retail customers, and we are seeking individuals who share our vision for the future. Join us and help drive our legacy of innovation into the future.

ABOUT THE ROLE:

Our ideal candidate is a highly motivated professional with a passion for fostering customer relationships and driving business growth. In this role, you will serve as a key liaison between Tie Down and our valued customers, ensuring their needs are met while contributing to the overall success of our sales initiatives. If you thrive in a dynamic environment, excel in communication, and have a keen understanding of sales processes, we invite you to be a part of our dedicated team.

This position is NOT REMOTE and will be located at our Atlanta, GA office.

ROLE MISSION:

To champion a seamless customer experience that drives sales growth and enhances internal and cross-departmental processes at Tie Down. Learn, manage, and grow Key Accounts and ensure actions are being taken to follow through on objectives.

RESPONSIBILITIES:

• Engage with external sales teams, coordinate with scheduling, production, and materials allocation to actively anticipate and fulfill customer needs.
• Professionally represent the company in daily interactions with key customers.
• Inquire about upcoming promotional events, marketing opportunities, and important performance metrics our customers use to boost Sales and achieve success
• Act as a key partner to the outside sales representatives, and a valued advisor internally after developing an expert level of knowledge about assigned customers
• Champion and closely manage master contracts to ensure usage and purchases are correct.
• Be a key driver of just-in-time delivery performance and effective inventory management by monitoring shipments, managing order reports, and proactively addressing issues including aged inventory.
• Manage pricing changes according to each specific customer program.
• Reconcile customer purchase orders with what was quoted and ensure critical accuracy.
• Proactively learn customer order patterns to be able to effectively manage the effects of customer forecasts on the business.
• Develop a deep understanding of our products and services and use that knowledge to effectively promote and sell them
• Manage day-to-day operations, including inventory updates, overseeing order processing, communicating with shipping partners, providing forecasting data, and more.
• Add new products to our retailer's catalogs to expand our range of offerings.
• Collaborate with the marketing team to enhance online content, ensuring it meets customer needs and expectations.
• Responsible for hitting/growing Key Account revenues with strategy & conducting competitive market analysis.
• Plan and negotiate promotions and marketing campaigns with channel partners.
• Other duties may be assigned.

REQUIREMENTS:

• A willingness to learn and grow in the residential roofing industry.
• Excellent communication skills both written and orally.
• Strong organizational skills with attention to detail.
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company.
• 2 year degree in Business or other relevant areas - equivalent experience will be accepted.
• Prior Inside sales experience highly preferred.
• Self-confidence, persistence, initiative, and enthusiasm

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Ability to Relocate:

• Atlanta, GA 30336: Relocate before starting work (Required)

Work Location: In person