Dry Force is seeking a Key Account Manager for our Houston office. This position is perfect for anyone who has a “hunter” mentality and enjoys seeking new business. Ideal for those enjoy sales/marketing, are naturally outgoing and have the desire to learn our industry and move up within our origination.
The Key Account Manager is the lifeblood of the company. They are in the field working with our accounts, individual contacts and partners daily. We pride ourselves on that fact, so only those with an attitude of continued improvement and willingness to help others need apply.
Dry Force opened its doors in 2003 with the mindset that we wanted to help people in one of their greatest times of need. That ideal has helped us grow into the successful organization we are today. Due to that growth we are in need of honest, hardworking and committed people to help carry on our tenets of quality, honesty and service beyond comparison.
The Dry Force Key Account Manager for Houston will be working at the ARS Rescue Rooter location full-time.
- Pick up breakfast by 6:30am
- Arrive at ARS with food and participate in each 7am meeting (1 meeting each day)
- to have 10-15 minutes in each meeting to present pertinent information to ARS employees and management.
Plan
Information includes:
- Updates for ARS employees on referral job numbers, status of the jobs, progress on the current promotions we have running for them.
- Make it fun! This should always be a positive interaction.
- Quick trainings on when and how they should refer Dry Force
- Pre-set training sessions on our “Dry Force University”
- Training and information on this will be made available to you.
- Q&A if time allows.
- Work in our CRM, (Luxor) throughout the day
- Update any technician or CSR on jobs.
- .…
- Posting activities and updates directly in Luxor
- CRM training will be provided.
Updates include new job acknowledgement, status change updates on current jobs, etc
- Work with the call center manager and reps throughout the day
- up questions that may have led to a referral.
- Participate in call center zoom meetings. There are typically 4 meetings per week held over a 2-day period for remote CSR’s.
- Plan to have 5-10 minutes in each meeting to present pertinent information to the CSR’s.
- Information includes:
ARS has given us access to listen to the calls coming into the call center to spot check, and coach to situations where the CSR (call center rep) could have referred Dry Force, or asked
follow
- Updates for CSRs on referral job numbers, status of the jobs, progress on the current promotions we have running for them.
- Make it fun! This should always be a positive interaction.
- Work with the CSR manager to assist with training when onboarding a new CSR.
- Dry Force is a small part of ARS’s training for the CSRs, however spending some time during the onboarding process is essential.
- Training and information on this will be made available to you.
- Work begins at 8am and ends at 5pm in the ARS Houston office.
- Duties include but are not limited to:
- Work in our CRM, (Luxor) throughout the day
- Update any technician or CSR on jobs.
- .…
- Posting activities and updates directly in Luxor
- CRM training will be provided.
- Work with the call center manager and reps throughout the day
Updates include new job acknowledgement, status change updates on current jobs, etc
follow
- up questions that may have led to a referral.
- Friday 3pm Dry Force sales meeting
- You will meet with the sales department via Teams every Friday at 3pm.
- As a team we review all sales activity from that week including
- Referral goals and attainment
- Individual score card progress
- Peer to peer discussion
- Current promotion progress
- Wins and opportunities.
- Round table discussion
- Agendas can change week to week depending on the needs of the department.
- Creating and
maintaining
a calendar of:
- Employee Birthdays
- Employee anniversaries (work and personal anniversaries)
- )
- Job promotion
- )
- When appropriate, employee family loss
- Any events, celebrations, recognition, and appreciation awards should be pre-approved by the client company management and the Director of Business Development, Dry Force.
Special life events (birth of a child, purchase of a new home, engagement, or marriage etc
.…
Sponsorship for the client company sponsored events (employee appreciation days, company picnics, Christmas parties, etc
.…
Our benefits include:
- Health, Vision, and Dental insurance
- Long/Short term Disability
- 401 K With Company Matching
- Life Insurance
- Paid time off and Paid Holidays
Monday through Wednesday 6:30 am to 3:30 pm; Thursday through Friday 8am to 5pm