Inside Sales

Essential Functions:

• Answers incoming customer phone calls and emails and inputs order requests. Ensures that orders are current, advises customers on production schedules and monitors order status.
• Schedules orders with appropriate transportation source and monitors progress through delivery.
• Evaluates invoicing and shipping discrepancies and takes the appropriate action to rectify.
• Reviews pricing and tracks increases. Updates and distributes pricing lists.
• Monitors stock levels and inventory for all locations. Updates and distributes revised stock lists weekly
• Prepares various correspondence related to the Inside Sales process and maintains associated files.
• Ensures compliance with Sarbanes-Oxley.
• Continually: Responsible for anticorruption compliance as set forth in the Anticorruption Manual. Specific anticorruption accountabilities include:
  • Supporting SSI sales personnel and the administration of international sales contracts in accordance with the Anticorruption Manual.
  • Communicating upwards any suspected or actual violations of the
  • Anticorruption Manual.
• Occasionally: Travel and attend customer entertainment functions outside of standard work day hours

Physical Demands:

• Climbing: Frequently. Ascending or descending stairs on a daily basis.
• Stooping/Kneeling/Crouching: Occasionally. When needing to access office files, papers, etc.
• Standing/Walking: Frequently. On a daily basis, primarily within office building, but occasionally outside or within manufacturing plant.
• Reaching: Continually. To retrieve office supplies, equipment or files/paperwork.

Use of Senses:

• Talking in Person/By Telephone: Continually. To take orders, explain procedures, gather information, give directions. Ability to communicate with individuals of varying English speaking/understanding ability. Ability to communicate in either an office environment or on occasion, in a loud mill environment.
• Hearing: Continually. To listen, in person and over the phone, and to understand.
• Vision: Continually. To read and view computer monitor, data and figures and text.

Environmental:

This job operates in a professional office environment. Work is primarily performed indoors, in a noisy office environment and is sedentary in nature. It may occasionally require the ability to exert force or to push/pull up to 20 pounds, and/or to lift/carry up to 1O pounds.

A worker in this position will be subject to indoor environmental conditions; however, there will be occasions when they may need to enter the mill, where they will be exposed to outdoor and/or plant conditions. PPE is required and will be provided when this is the case.

Performance Standards:

• Must possess strong interpersonal communication skills, both oral and written.
• Ability to maintain a professional demeanor and to provide quality customer service.
• Familiarity with the industrial and/or manufacturing industry and basic knowledge of the technical and product terminology of the company's steel products.
• Ability to operate a PC and effectively use the software necessary to perform the duties of this position, specifically, proficiency with Microsoft Office Suite is required.
• Must possess strong critical thinking skills, accurate and concise writing skills, and the ability to proactively solve problems and address the questions and concerns of customers.
• Support the Company's Anticorruption Program through compliance with the Anticorruption Manual and all Anticorruption controls.
• Contributes to a strong "tone at the top" regarding compliance with the Anticorruption Program by providing leadership and direction to managers and employees.
• Ability to develop and maintain effective working relationships.

Qualifications:

• High school diploma or GED; some college preferred.
• 2+ years of customer service experience, preferably in an industrial or manufacturing environment.

PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Radius Recycling participates in e-verify for all U.S. new hires.

An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.