Inside Counter Sales

Inside Sales/Counter Position

The Inside Sales Representative is responsible for selling products using exceptional telephone skills and be highly focused on providing customers with exceptional service. They are responsible for providing our customers and prospects with fast, accurate product quotes, soliciting profitable orders, order entry and ongoing customer service. The Inside Sales Representative will be responsible for proactively supporting outside sales, accounting and upper management while simultaneously building team skills with their counterparts on the inside team.

The successful candidate will work in a fast-paced team environment where we strive to provide our customers with the highest level of service and products. This position receives and enters orders from customers and interacts with them to provide information in response to inquiries concerning products, prices, and availability.

Essential Duties and Responsibilities include the following:

• Grow existing accounts through introducing customers to new product offerings.
• Gather data and actively listen to prospective and existing customers to fully understand their needs, uncover their problems, and identify needs.
• Becoming a subject matter expert and acquiring ongoing marketplace intelligence by researching and studying our industry, equipment and materials.
• Utilizes computer database and Business Works to verify customer information, pricing, and availability.
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Initiates telephone calls to customers to generate sales.
• Directly responsible for 25 customers assigned by management
• Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Creates sales tickets and Quotes
• Maintains stock levels on the sales floor and in the stockroom.
• Operates and balances cash register daily.
• Researches credits, returns, and late payments as needed.
• Works with outside sales representatives to ensure customer satisfaction
• Operate within standard operating procedures and safety guidelines.
• Other duties as assigned by location management.

Qualification/requirements:

• Excellent oral and written communication skills
• Experience with growing existing accounts & establishing relationships with current customer base
• Strong with customer follow up, organizational skills, & excellent communication skills required

Education/Training/Experience:

• High school diploma or GED
• Associate/Bachelor’s degree preferred
• Ideal candidate must have various computer experience (Excel, Access, Word, Internet, Power Point)

Job Type: Full-time

Experience:

• Inside Sales: 3 years (Preferred)
• Industrial Supplies: 3 years (Required)
• Construction Supplies: 3 years (Required)
• Customer service: 3 years (Preferred)

This job will require you to pass a background check:

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Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• Inside Sales: 2 years (Preferred)

Work Location: In person