Infrastructure/Support - Help Desk Intermediate Help Desk Intermediate

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Job Title: Service Desk Support Analyst
Location: El Dorado Hills, CA – 95762
Duration: 6+ Months contract
Pay range: $20/hr - $28/hr on W2
 
Job Description:

• The IT Service Desk we deliver Customer Excellence Support to our end users by Leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers.
• The Service Desk Support Analyst will report to the IT Supervisor.
• Responsible for remote support to users with technical problems and information technology issues involving applications, laptops, virtual desktop infrastructure, and network services in an advanced network environment.
• Provides support (via telephone and chat), diagnostics, and troubleshooting of computers, network services and related peripherals to local and remote access users.
• Provides end-user support and general training in the use of various software packages and in-house developed software.
• Provides ticket status updates and metric reports to management.
• Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support.
• Able to function independently and produce results that meet standards of quality, timeliness, and accountability.
• Minimal supervision and general direction.
• Performs work that is varied and moderately complex.
• Implements designs or approaches developed by others following knowledgebase procedures.
• Ability encompasses broad knowledge of concepts, practices, and procedures within a particular field of specialization.

 
Key Responisbilities:
•             Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions.
•             Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users.
•             Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software.
•             Provides case status updates and metric reports to management.
•             Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support.
•             Increased production standards.
•             Increased CSAT goals.
•             Assist with knowledge article creation.
•             SME for critical business function/services.
•             Other duties as assigned.
•             MAC experience preferred.
 
To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (415) 322-5419 or send an email on akarsh.yathiraj@leadstackinc.com
 Thanks and Regards
Akarsh Yathiraj Senior Recruiter C.(415) 322-5419D.(415) 322-5419A.611 Gateway Blvd, Ste 120
South San Francisco, CA 94080W.www.leadstackinc.com