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Form of workSeize your opportunity to make a personal impact as an Infrastructure Operations Manager supporting an HHS customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As the Infrastructure Operations Manager you will help ensure today is safe and tomorrow is smarter.
Our work depends on this role to maintain network, security, and Tier II Operations operations in support of the HHS mission. Manages and is responsible for the successful completion of all tasks within the Statement of Work for assigned area of responsibility. That includes: Network, Security, Mobile Operations, and Unified Communications.
Supervises ~25 employees.Will oversee the day to day operations of the NOC, Network Operations, SOC, Security Operations, Unified Communications, and Mobile Operations. Will ensure alignment with the contract Statement of Work, Service Level Agreements, and maintain mission readinessThis role will be fully responsible and accountable for all work assigned. Will implement and maintain robust monitoring solutions to ensure mission uptime and maintain overall security posture.Works in 24x7x365 environment with ability to respond and lead troubleshooting efforts for any customer impacting issues / severity events.Lead completion of Root Cause AnalysisWill review monitoring tools to identify trends and proactive identification of potential customer impacting events.Analyzing engineering designs and estimating costs to ensure they are within budget and meet project requirements.Coordinating with outside contractors, architects, engineers, and other specialists to ensure projects are completed on time and within budget.Recommending changes to processes or procedures to improve efficiency or reduce costs in future projects.Conducting complex technical evaluation and suggesting proposed physical architectures along with detailed designs2.Installing, configuring and maintaining applications with IT infrastructure.
WHAT YOU’LL NEED TO SUCCEED:Education: Bachelor of Arts/Bachelor of ScienceRequired Experience: 10+ years of related experienceDemonstrated ability to support a 24x7x365 environment leading troubleshooting efforts for any customer impacting issues / severity events.5+ years of experience in a similar environmentExcellent communication and problem solving skillsLocation: Rockville, MD (Hybrid work environment)Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting. - US Citizenship or Green Card Holder required - Must have been in the US for at least 3 out of the last 5 years.GDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays #GDITFedHealthJobs
