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Make a difference in the community you live in! As a Community Builder-an employee with the City of Gainesville- you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
9620 GRU - IT Technical Management
Salary Range Minimum:
$88,200.00
Salary Range Maximum:
$135,607.50
Closing Date:
Until Filled
Job Details:
We are seeking an experienced network administrator with expertise in Cisco switches, routers, wireless LAN controllers, and firewalls. In this advanced technical role, you will be responsible for the design, installation, administration, and support of our enterprise network devices and infrastructure.
The position reports to a designated supervisor and works under general supervision. Work in this class is distinguished from other classes by its advanced technical skills.
Preferred skills, experience, and certifications with, but not limited to, the following areas:
oProven experience as a network engineer or administrator
oIn-depth knowledge of Cisco networking technologies, including switches, routers, firewalls, and wireless LAN controllers
oStrong understanding of network protocols, security, and best practices
oExcellent troubleshooting and problem-solving skills
oInstalls, configure, administer and maintain Cisco switches, routers, wireless LAN controllers and firewalls to support a robust and secure network infrastructure.
oInstalls, configure, administer and maintain Cisco ISE nodes
oMonitors managed system performance and tuning system for optimum efficiency.
oCollaborate with cross-functional teams to address network and infrastructure-related issues promptly and effectively.
oDevelops appropriate documentation/procedures that ensure internal standards are met and that other information technology staff can support the systems.
oStay abreast of industry best practices and emerging technologies to enhance the efficiency and security of the network environment.
oParticipate in an on-call support rotation to troubleshoot issues after hours, including nights, weekends, and holidays
oReviews systems and methods to provide continual improvement of the functions of hardware and software.
oCertifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) Enterprise, Security or Data Center are a plus.
*May establish an eligibility list for future hiring*
Job Description:
SUMMARY
This is a midlevel position that performs advanced, complex technical work in the public sector and utility industry. It involves a broad range of professional activities in support of a highly automated, multi-site enterprise computing environment for government, business and 24/7 control applications. There is an emphasis on team-oriented system architecture and planning within an ITIL framework. Work is performed remotely and on-site in a secured, regulated and audited environment.
Work requires broad information technology skills and specialization in at least two of the following technical areas: networks, server, storage database management, security, data center implementation and disaster recovery, multi-tier enterprise application architectures, or client infrastructure.
Incumbents in this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory and design responsibility, and from lower classes by classes by its advanced technical skill in computer infrastructure implementation.
EXAMPLES OF WORK**
** This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.
ESSENTIAL JOB FUNCTIONS
Depending on area of assignment, incumbents will work in two or more of the following areas:
Data Center
Implement, administer, and monitor the efficient use of the data center floor space, rack space, power consumption, heat output, HVAC controls, environmental alarms, security access, cable management, disaster prevention and safety features with established practices for an auditable enterprise-level IT environment; conducting or participating in the annual data center disaster prevention, security, safety, and disaster response training.
Network
Implement, configure, administer, monitor, and troubleshoot the efficient and secure use of the in-house LAN, WAN, Wireless LAN, VoIP, and Video Conferencing IP networks using servers, routers, switches, VLANs, and other hardware to ensure stable operations, system connectivity, remote (VPN, DMZ, Certificate, PKI) access, security breach protection in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control, and NERC-CIP Critical Cyber Assets requirements.
Servers
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level hybrid cloud and on premise physical and virtual server environment consisting of hardware, operating systems, back-office/middleware applications in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Storage
Implement, administer, monitor, and troubleshoot a complex enterprise-level storage environment consisting of local and centralized (SAN) storage technology, data replication, data archiving, and backup/recovery systems in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.
Database Administration
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level database environment at the physical and logical level, and to a lesser degree the application level, particularly using Relational Database Management Systems (RDBMS), in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.
Applications
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level mission-critical application server, storage and network environment in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Clients
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level physical and virtual client environment consisting of hardware, operating systems, front-office applications in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Disaster/Recovery
Implement redundant systems, policies, and procedures for disaster recovery to ensure effective protection and integrity of system and data assets, including operating systems, databases, network connections and protocols, servers, and software applications. Modify plans based on results of tests or incidents.
Periodically conduct simulations to test system disruptions and disaster recovery plans and procedures, disaster avoidance and impact reduction strategies for the security and restoration of mission-critical business applications in the event of natural disasters, technical failures, power outages, and human or cyber interference.
Perform all aspects of actual recovery plan efforts, including initial emergency response, recovery procedures, and business resumption processes.
Security
Conduct risk assessments and business impact analyses to identify vulnerable areas within the organization's critical functions.
Implement, maintain, and oversee enforcement of policies, procedures, technologies, and associated plans for infrastructure security.
Assess need for any security reconfigurations (minor or significant) and execute them if required. Keep current with emerging security alerts and issues.
Administer and maintain end user accounts, permissions, and access rights.
Create, maintain, remove and audit system and end user accounts, permissions, and access rights.
Perform, and oversee penetration testing of all systems in order to identify system vulnerabilities.
Recommend, schedule, and apply fixes, security patches, disaster recovery procedures, and any other measures required in the event of a security breach.
Plan, design, implement, and maintain all security systems and their corresponding or associated software, including firewalls, VPN, intrusion detection systems, cryptography systems, biometrics, anti-virus software, and all client and server security activities.
Develop and communicate IT security policies and procedures, including those for end users, network procedures, and legal/regulatory compliance.
Recommend and assist with deployment of additional security products and tools, or enhancements to existing tools, to detect violations of infrastructure security measures.
General
Participate in various IT work activities such as feasibility studies, capacity planning, performance analysis and fine-tuning, new technology evaluation, new systems and applications technical requirements specifications and review, and act as a project lead on technical IT infrastructure projects.
Provide business hour technical support for escalated client-side and server-side hardware, software, security and network issues in a timely and customer-friendly manner.
Provide after hour, on call technical support for all server-side hardware, software, security, and relevant network issues in a timely manner - usually on a rotating schedule.
Provide after-hours and weekend work for changes that must occur outside of business hours.
Support other IT teams throughout project, system, and application lifecycles.
Attend work on a continuous and regular basis.
Work within an ITIL framework for service delivery and continuous improvement.
Write and maintain technical documentation.
NON-ESSENTIAL JOB FUNCTIONS
Develop and maintain training materials for educating end users and new IT staff.
Conduct research on emerging products, services, protocols, and standards in support of infrastructure procurement, enhancements and development efforts.
Perform cost-benefit and return-on-investment analyses for proposed infrastructure components to aid management in making implementation decisions.
Perform other related duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Graduation from an accredited four-year college or university with major course work in computer science, information systems, or systems engineering, or mathematics, and four (4) years information technology experience (must include one (1) year as a systems programmer, network administrator or equivalent), or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities.
MCSA Cloud, MCSE Cloud, MCSE Data, CCNA Routing and Switching, or CCNP Routing and Switching certifications or equivalents may be substituted for up to two (2) years of education; 1 year per certification.
CERTIFICATIONS OR LICENSES
Licenses
A valid State of Florida Driver License is required at all times while employed in this classification.
Certifications
None
KNOWLEDGE, SKILLS AND ABILITIES
Ability, experience, and willingness to provide leadership and guidance to less experienced co-workers as well as provide effective training to new employees and end users.
Ability, experience and willingness to communicate effectively, both orally and in writing, with customers, coworkers, supervisors and managers.
Ability and willingness to write technical documentation.
Ability and willingness to self-learn.
Ability, experience and willingness to effectively plan and organize work to ensure the highest quality performance of self and others.
Ability and experience to lead, coordinate and participate in key process improvements as they relate to the organizational computing environment.
Ability, experience and willingness to work without direct supervision and to creatively and effectively solve system, hardware and interpersonal issues.
Ability, experience and willingness to work effectively with coworkers and the general public.
Ability and experience to maintain a high level of integrity when dealing with customers and systems to instill trust and to maintain security.
Ability, experience and willingness to make sound decisions to effectively solve problems of systems and hardware, as well as to maintain effective interpersonal relations that ensures a team atmosphere.
Ability, experience and willingness to stay current on all software and hardware systems to ensure ability to maintain system integrity and security, as well as the ability to resolve issues.
Ability, experience and willingness to observe all safe work practices to ensure the safety of systems, hardware, self and others.
Considerable knowledge of principles, practices, and methodologies of networks, client and server computer hardware, operating system functions, system management and administration, database design techniques, security, storage management, data cent...
Make a difference in the community you live in! As a Community Builder-an employee with the City of Gainesville- you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
9620 GRU - IT Technical Management
Salary Range Minimum:
$88,200.00
Salary Range Maximum:
$135,607.50
Closing Date:
Until Filled
Job Details:
We are seeking an experienced network administrator with expertise in Cisco switches, routers, wireless LAN controllers, and firewalls. In this advanced technical role, you will be responsible for the design, installation, administration, and support of our enterprise network devices and infrastructure.
The position reports to a designated supervisor and works under general supervision. Work in this class is distinguished from other classes by its advanced technical skills.
Preferred skills, experience, and certifications with, but not limited to, the following areas:
oProven experience as a network engineer or administrator
oIn-depth knowledge of Cisco networking technologies, including switches, routers, firewalls, and wireless LAN controllers
oStrong understanding of network protocols, security, and best practices
oExcellent troubleshooting and problem-solving skills
oInstalls, configure, administer and maintain Cisco switches, routers, wireless LAN controllers and firewalls to support a robust and secure network infrastructure.
oInstalls, configure, administer and maintain Cisco ISE nodes
oMonitors managed system performance and tuning system for optimum efficiency.
oCollaborate with cross-functional teams to address network and infrastructure-related issues promptly and effectively.
oDevelops appropriate documentation/procedures that ensure internal standards are met and that other information technology staff can support the systems.
oStay abreast of industry best practices and emerging technologies to enhance the efficiency and security of the network environment.
oParticipate in an on-call support rotation to troubleshoot issues after hours, including nights, weekends, and holidays
oReviews systems and methods to provide continual improvement of the functions of hardware and software.
oCertifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) Enterprise, Security or Data Center are a plus.
*May establish an eligibility list for future hiring*
Job Description:
SUMMARY
This is a midlevel position that performs advanced, complex technical work in the public sector and utility industry. It involves a broad range of professional activities in support of a highly automated, multi-site enterprise computing environment for government, business and 24/7 control applications. There is an emphasis on team-oriented system architecture and planning within an ITIL framework. Work is performed remotely and on-site in a secured, regulated and audited environment.
Work requires broad information technology skills and specialization in at least two of the following technical areas: networks, server, storage database management, security, data center implementation and disaster recovery, multi-tier enterprise application architectures, or client infrastructure.
Incumbents in this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory and design responsibility, and from lower classes by classes by its advanced technical skill in computer infrastructure implementation.
EXAMPLES OF WORK**
** This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.
ESSENTIAL JOB FUNCTIONS
Depending on area of assignment, incumbents will work in two or more of the following areas:
Data Center
Implement, administer, and monitor the efficient use of the data center floor space, rack space, power consumption, heat output, HVAC controls, environmental alarms, security access, cable management, disaster prevention and safety features with established practices for an auditable enterprise-level IT environment; conducting or participating in the annual data center disaster prevention, security, safety, and disaster response training.
Network
Implement, configure, administer, monitor, and troubleshoot the efficient and secure use of the in-house LAN, WAN, Wireless LAN, VoIP, and Video Conferencing IP networks using servers, routers, switches, VLANs, and other hardware to ensure stable operations, system connectivity, remote (VPN, DMZ, Certificate, PKI) access, security breach protection in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control, and NERC-CIP Critical Cyber Assets requirements.
Servers
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level hybrid cloud and on premise physical and virtual server environment consisting of hardware, operating systems, back-office/middleware applications in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Storage
Implement, administer, monitor, and troubleshoot a complex enterprise-level storage environment consisting of local and centralized (SAN) storage technology, data replication, data archiving, and backup/recovery systems in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.
Database Administration
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level database environment at the physical and logical level, and to a lesser degree the application level, particularly using Relational Database Management Systems (RDBMS), in conformance with established practices for an auditable enterprise-level IT environment for such activities as storage allocation, data protection, change management, preventative maintenance, and access control.
Applications
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level mission-critical application server, storage and network environment in multiple tiers from sandbox to production in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Clients
Implement, configure, administer, monitor, and troubleshoot a complex enterprise-level physical and virtual client environment consisting of hardware, operating systems, front-office applications in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control.
Disaster/Recovery
Implement redundant systems, policies, and procedures for disaster recovery to ensure effective protection and integrity of system and data assets, including operating systems, databases, network connections and protocols, servers, and software applications. Modify plans based on results of tests or incidents.
Periodically conduct simulations to test system disruptions and disaster recovery plans and procedures, disaster avoidance and impact reduction strategies for the security and restoration of mission-critical business applications in the event of natural disasters, technical failures, power outages, and human or cyber interference.
Perform all aspects of actual recovery plan efforts, including initial emergency response, recovery procedures, and business resumption processes.
Security
Conduct risk assessments and business impact analyses to identify vulnerable areas within the organization's critical functions.
Implement, maintain, and oversee enforcement of policies, procedures, technologies, and associated plans for infrastructure security.
Assess need for any security reconfigurations (minor or significant) and execute them if required. Keep current with emerging security alerts and issues.
Administer and maintain end user accounts, permissions, and access rights.
Create, maintain, remove and audit system and end user accounts, permissions, and access rights.
Perform, and oversee penetration testing of all systems in order to identify system vulnerabilities.
Recommend, schedule, and apply fixes, security patches, disaster recovery procedures, and any other measures required in the event of a security breach.
Plan, design, implement, and maintain all security systems and their corresponding or associated software, including firewalls, VPN, intrusion detection systems, cryptography systems, biometrics, anti-virus software, and all client and server security activities.
Develop and communicate IT security policies and procedures, including those for end users, network procedures, and legal/regulatory compliance.
Recommend and assist with deployment of additional security products and tools, or enhancements to existing tools, to detect violations of infrastructure security measures.
General
Participate in various IT work activities such as feasibility studies, capacity planning, performance analysis and fine-tuning, new technology evaluation, new systems and applications technical requirements specifications and review, and act as a project lead on technical IT infrastructure projects.
Provide business hour technical support for escalated client-side and server-side hardware, software, security and network issues in a timely and customer-friendly manner.
Provide after hour, on call technical support for all server-side hardware, software, security, and relevant network issues in a timely manner - usually on a rotating schedule.
Provide after-hours and weekend work for changes that must occur outside of business hours.
Support other IT teams throughout project, system, and application lifecycles.
Attend work on a continuous and regular basis.
Work within an ITIL framework for service delivery and continuous improvement.
Write and maintain technical documentation.
NON-ESSENTIAL JOB FUNCTIONS
Develop and maintain training materials for educating end users and new IT staff.
Conduct research on emerging products, services, protocols, and standards in support of infrastructure procurement, enhancements and development efforts.
Perform cost-benefit and return-on-investment analyses for proposed infrastructure components to aid management in making implementation decisions.
Perform other related duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Graduation from an accredited four-year college or university with major course work in computer science, information systems, or systems engineering, or mathematics, and four (4) years information technology experience (must include one (1) year as a systems programmer, network administrator or equivalent), or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities.
MCSA Cloud, MCSE Cloud, MCSE Data, CCNA Routing and Switching, or CCNP Routing and Switching certifications or equivalents may be substituted for up to two (2) years of education; 1 year per certification.
CERTIFICATIONS OR LICENSES
Licenses
A valid State of Florida Driver License is required at all times while employed in this classification.
Certifications
None
KNOWLEDGE, SKILLS AND ABILITIES
Ability, experience, and willingness to provide leadership and guidance to less experienced co-workers as well as provide effective training to new employees and end users.
Ability, experience and willingness to communicate effectively, both orally and in writing, with customers, coworkers, supervisors and managers.
Ability and willingness to write technical documentation.
Ability and willingness to self-learn.
Ability, experience and willingness to effectively plan and organize work to ensure the highest quality performance of self and others.
Ability and experience to lead, coordinate and participate in key process improvements as they relate to the organizational computing environment.
Ability, experience and willingness to work without direct supervision and to creatively and effectively solve system, hardware and interpersonal issues.
Ability, experience and willingness to work effectively with coworkers and the general public.
Ability and experience to maintain a high level of integrity when dealing with customers and systems to instill trust and to maintain security.
Ability, experience and willingness to make sound decisions to effectively solve problems of systems and hardware, as well as to maintain effective interpersonal relations that ensures a team atmosphere.
Ability, experience and willingness to stay current on all software and hardware systems to ensure ability to maintain system integrity and security, as well as the ability to resolve issues.
Ability, experience and willingness to observe all safe work practices to ensure the safety of systems, hardware, self and others.
Considerable knowledge of principles, practices, and methodologies of networks, client and server computer hardware, operating system functions, system management and administration, database design techniques, security, storage management, data cent...
