Information Technology Specialist

Mann Eye Institute is currently seeking a full-time Information Technology Specialist to join our team in Austin. As a key member of the Mann Eye Institute IT team, this position is responsible for all aspects of Information Technology support, including servers, desktop systems, communications hardware/software and office systems. The IT Specialist position installs, modifies and makes repairs to server hardware and software, network communication hardware and software, personal computer hardware and software systems, and provides technical advice and support to system users.

Our ideal candidate will have at least five years of current experience supporting technology equipment in medium sized network of servers, desktop systems, and communications devices technologies in a corporate environment.

• Demonstrated knowledge of Windows servers and desktop products
• Demonstrated knowledge of access control in a Windows server environment
• Demonstrated ability to support networked multi-function printers
• Demonstrated working knowledge of current network communications devices and protocols, server and desktop technologies
• Firm understanding of network equipment and protocols
• Orientation and training of new staff
• Ability to manage multiple projects, activities, and tasks simultaneously
• Highly developed verbal and written communications
• Remote and deskside support
• Manage support ticket queue and escalated tickets
• Hardware/software rollouts
• Light local travel between sites is required

Desired Skills and Knowledge:

• Experience supporting EHR and EPM applications
• An understanding of ophthalmology practice operations and equipment
• Experience with network hardware configuration/installation, including Meraki firewalls, network switches and wireless access points
• SharePoint design and administration

Education and Experience:

• A+ certification or equivalent level of education preferred
• Diploma in Computer Science, Management Information Systems or Business Administration; supplemented with one or more courses in current technology is not required but a plus.
• 3-5+ years experience in IT end-user support; Healthcare Industry experience is preferred but not required.

Benefit package:

• We offer a total benefits package with all the perks and company contributions to your medical and dental benefits, starting the first day of the month following your hire date
• Our medical insurance benefits packages start at only $50 for employee, and offer a variety of other packages to benefit you and your family’s needs
• Dental, vision and pet insurance benefit plans
• Company Paid short-term disability, life and accidental death and dismemberment benefits
• We offer two employee mental health assistance programs with up to 8 face to face counseling sessions
• Company matched 401 (k) plan
• Flex spending accounts (medical and dependent care)
• Health Savings Account
• 24 hour Telemedicine through MD Live
• Voluntary Benefits and Life Insurance Coverage
• 18 days paid-time-off, accrued annually with accrual beginning on the 1st day of your employment
• Annual rollover of up to 80 hours of any unused PTO
• Paid holidays
• Free annual eye exams for you and your family
• Impressive discounts on LASIK, cataract surgery and optical goods for you and your immediate family
• Fun and rewarding environment prided on our culture and strong core values
• Employee appreciation celebration and rewards
• YMCA gym membership with special rates and discounts
• Refer-a-friend bonus
• Gold star program
• Certification Reimbursement
• Voted Top Workplaces by our Employees and Houston Chronicle for many years
• And much more….