Information Technologist II

HEALTH CARE AGENCY
The County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
INFORMATION TECHNOLOGY SERVICES
HCA Information Technology (IT) Services provides the vision, leadership, direction, and strategic and tactical planning for all agency information technology initiatives. The primary mission of the department is to enable and support all functional service and administrative areas within the agency to meet their respective goals and objectives. This is accomplished via collaboration and partnership with the program areas, by factoring in customer needs in all decisions with a customer-centric focus and ensuring that the individual technology-based objectives of the program areas are aligned with the overall technology roadmap and goals of the Agency.
THE OPPORTUNITY
The Information Technologist II will be supporting HCA, IT.
This position will be responsible for the following duties but are not limited to:

• Manage the HCA End Point Manager (EPM) solution to address critical needs, including remote access to HCA systems when they are on/off network
• Update and deploy software packages to HCA systems (desktops and laptops) using customized scripts
• Setup and manage HCA's approved software store, where users can download and install approved software
• Ensure the ongoing maintenance and troubleshooting of the IT Structure
• Patch management of laptops and desktops to ensure that HCA addresses critical vulnerabilities to comply with Federal and State regulations
• Administration of operating systems, applications, and user settings including the documentation of department processes, procedures, and reports
• Other duties as assigned

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will demonstrate three (3) years of experience performing IT systems analysis, IT maintenance, IT administration, troubleshooting and scripting experience. A bachelor's degree or higher in Information Computer Science, Information Computer Technology, Information Systems, or in a related field is strongly preferred., but not required.
The ideal candidate will also possess extensive experience and/or knowledge in the following competencies:
Professional & Technical Expertise l Using Technology

• Design, analyze, implement, and provide ongoing maintenance of Operating System (OS) images, application packages, and software updates through Ivanti Endpoint Management or similar systems such as System Center Configuration Manager (SCCM)
• Support enterprise hardware from Dell, HP and Lenovo, and Apple IOS devices
• Upkeep, configure, and operate client computer systems, servers, and data security systems
• Develop and maintain "gold master" images for enterprise desktops and servers
• Install, configure, and support Windows Server 2012-2022 in an enterprise environment
• Expertise in writing PowerShell, DOS, Python, Perl, or similar scripting language in a Windows environment
• Manage Active Directory Services, DNS, DHCP, DFS, and ADFS
• Prepare and maintain documentation of department processes, procedures, and reports
• Utilize Group Policies for the administration of operating systems, applications, and user settings
• Support teleworkers and mobile offices in the field including remote Internet connectivity solutions such as VPN and Citrix
• Work with virtualization, cloud, and converged technologies
• Expertise related to Microsoft Windows 10 & 11 operating systems

Building & Maintaining Relationships | Handling & Resolving Conflict | Customer Focus

• Work with other public and private sector agencies in efforts to provide IT-specific customer service to the community, public, and key stakeholders
• Coordinate with vendors to acquire and implement technologies and resolve complex technical issues
• Create rapport and negotiate with vendors/department staff to correct or mitigate performance issues or conflicts
• Generate consensus and collaborative relationships to bring about efficient and effective outcomes
• Respond quickly, courteously, and proficiently to customer service requests
• Solicit feedback and adjust customer requests to fit into business improvements

Innovative Problem Solving | Decision Making

• Identify and resolve challenging technical issues and problems through good judgment and decision making
• Analyze problems and propose solutions while dealing with changing priorities
• Identify opportunities for continued system improvements
• Perform complex professional/technical research and analysis to propose IT solutions for business problems

Oral and Written Communication Skills

• Present technical information/materials to a wide variety of users of varying levels of expertise
• Communicate information clearly and in an organized manner to suit the intended reader

MINIMUM QUALIFICATIONS
Click here to learn about the minimum qualifications for the Information Technologist II position, including physical and environmental conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, candidates who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Application Appraisal Panel (AAP) | Application Review (Weighted 100%)
An Appraisal Panel of job knowledge experts will thoroughly screen and evaluate the application, supplemental questionnaire, and resumes for job knowledge, competencies, and related experience described above.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.Email Notification
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
Frequently Asked Questions
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Mariah Cuellar at (714) 834-3179 or MCuellar@ochca.com.Employment Type: Full-Time Regular