Information Technologist 1 (Pn 20014388) - Hybrid

Information Technologist 1 (PN 20014388) - HYBRID

Business Process Analyst 1

About Us:

The Ohio Department of Health’s (ODH) mission is advancing the health and well-being of all Ohioans by transforming the state’s public health system through unique partnerships and funding streams; addressing the community conditions and inequities that lead to disparities in health outcomes; and implementing data-driven, evidence-based solutions.

The Ohio Department of Health supports a hybrid teleworking model. This position may work a hybrid schedule at the discretion of the manager or supervisor, which will require occasional attendance in the office for training, meetings and other operational needs. Employees must reside within a reasonable distance to their assigned headquarters for compliance with workplace reporting requirements.

What You'll Do:

The Office of Management Information Systems is seeking a help desk representative to serve as the first point of contact for internal customers seeking technical assistance over the phone and/or email. This position will:

• answer queries on basic technical issues and offer advice to solve them including password resets, VPN or wireless network connections, email or printing issues, workstation peripherals
• provide support and service to information system users on a computer or telecommunication network running in stand-alone, client/server, web-based, and/or networked environment using established methods and procedures
• performs remote troubleshooting through diagnostic techniques and pertinent questions
• directs unresolved issues to the next level of support personnel (Tier II and III Information Technologists and Infrastructure Specialists)
• provide installation and monitoring support to Information Technology (IT) specialists - unpacks hardware, software and related equipment; stages and racks hardware; performs set-up and installation for hardware and software; establishes network connectivity.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
• For more information about our plans, visit: State of Ohio Medical Plans or our MyBenefits Guide.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away from Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave.
• 11 paid holidays per year.
• Childbirth/Adoption leave.
• For more information, visit our Total Rewards website!

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Position Qualifications:

• Associates or advanced degree in computer science or information systems
• Experience working in a technical call center (e.g., Internet Service Provider, IT)
• Experience working with customers to identify technical issues (e.g., ISP, cell phones, TV, software)
• Experience working with customers to identify and troubleshoot computer software/hardware issues
• Experience with MS Windows and applications in an enterprise environment
• Experience creating user documentation (e.g., user manuals, online self-help systems, and IT knowledge bases)
• Experience working with a IT Service management Portal (ticketing software)

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.

Job Skills: Information Technology
Technical: Customer Service, Collaboration
Professional: Attention to Detail, Observation, Problem Solving

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Knowledge of: computers and electronics, oral and written communication tools and techniques, customer support & personal service, state and agency policy, procedures and applicable laws*, vision, mission and goals of agency*, telecommunications, IT security principles and methods, mathematic principles relative to assigned area in IT, safety practices, operating systems installation and configuration procedures, network standards, protocols & procedures, platform usage, capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware, technology design techniques, basic internet server maintenance techniques, back-up and recovery techniques, and technical writing and documentation.
Skill for: reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, systems evaluation, and operation monitoring.
Ability to: transport items up to 50 lbs, calculate decimals, percentages and fractions, carry out instructions in written, oral or picture form, understand manuals and verbal instructions, technical in nature, and stay abreast of current technologies in area of IT assigned.
(*)Developed after employment.

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.

Unless required by legislation, the selected candidate will begin at Pay Grade 30, Step 1 of the OCSEA Pay Range Schedule ($23.49 per hour), with an opportunity for pay increase after six months ($24.39) of satisfactory performance and then a yearly raise thereafter.

APPLICATION PROCEDURES:
All applicants must submit a completed Ohio Civil Service Application using the TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.

STATUS OF POSTED POSITION:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details.

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

EDUCATIONAL TRANSCRIPT REQUIREMENTS:
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.

Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.