Information Systems - Digital Operations Specialist

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers.  Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. 

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers. 

Pay for Digital Operations Specialist is between $65,000 - $80,000 per year at this location.

Our Technology team is at the forefront of keeping our business on the front edge of the future of supply chain and distribution. We have a technology roadmap that will transform our business and we are growing our team to Specialist this effort.

Job Summary

The Digital Operations Specialist will be a key member of the Digital Operations team responsible for customer satisfaction of our ecommerce storefronts and other digital tools (aka ServiceTools). This role will function in a support, business analysis, and/or quality assurance capacity across digital initiatives and will take direction from the Digital Operations Lead.  This is a hybrid eligible position with the expectation of periodic in-office and/or in-person meetings. Duties include, but are not limited, to:

Job Duties

• Ensure high customer satisfaction and reliability of our ecommerce and associated digital platforms.  
• Assist the Digital Operations Lead with updating documentation and training material for digital/delivery platforms and products.
• Assist the Digital Operations Lead with the management of ecommerce and marketing website setup (configuration assistance, legal compliance, domain administration, etc.).
• Execute quality assurance testing of Hajoca's suite of digital service tools (web and mobile).
• Perform onboarding and quality assurance testing for digital automation tools (example: Conexiom).
• Perform business analysis for new features for digital tools and/or new digital tools requests.
• Understand systems analysis of complex cross functional business processes and assist in the resolution of any issues.
• Establish and develop/grow positive working relationships with both external customers and internal customers (digital functional and development teams, ERP, infrastructure, and other IT organizations).
• Assist the Digital Operations Lead with systems alerts and issues resolution for digital tools.
• Assist the Digital Operations Lead and/or Marketing Department with social media and marketing website requests.

Education, Training, Experience

Required

• 2+ years in a technical support, business systems analysis, or similar role
• Experience with Jira (Agile experience preferred)
• Excellent oral and written communications are a must
• Strong ability to work independently as well as in a team environment

Preferred

• Knowledge of the wholesale distribution industry is preferable
• eCommerce project experience a plus
• Help desk software knowledge a plus

Physical Demands

The position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.  Occasional lifting and carrying of boxes up to 20lbs. is required.

FLSA Status

Exempt

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield.  In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.  In addition to our generous compensation package, Hajoca also offers:
 
Full-time benefits (for team members working 30 or more hours per week):  

• Medical, dental, vision, and prescription coverage
• Accident and Hospital Indemnity coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)

EEOC Statement

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca.  Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process.  Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.