Information Services Representative

Job Summary

Under the supervision of the Support & Information Services Unit Manager, is primarily responsible for the initial response to customer communications, including providing responses and assistance to general questions and concerns from customers in the Friend of the Court lobby. Activities include: providing FOC forms and court forms to customers and receiving documents submitted to the FOC; entering case notes on the MiCSES system; forwarding calls that require the assistance of other staff members; scheduling customer appointments with other staff members; checking parties in for court hearings; providing accurate information to clients about case status, court policies and procedures; and performing other general clerical duties and back up to other staff as may be directed.

Primary Duties & Responsibilities

• Assisting clients and providing professional responses to general questions and concerns utilizing information that is immediately available on MiCSES, TCS, or other information systems.
• Identifying and referring concerns that need more specific assistance to appropriate staff.
• Entering case notes for each call on the MiCSES system.
• Processing forms as requested or required as a follow-up to telephone inquiries.
• Update and process changes within MiCSES data base as may be required of the Information Services Unit.
• Attend staff meetings and in-service training sessions as required.
• Operate a computer terminal to access, correct and change case information.
• Provide information to clients regarding cases, court policy and procedure in response to routine inquiries.
• Maintain records and reports in order to compile activity information for reporting purposes.
• Process payments as backup to other staff.
• Maintain the appointment log and set appointments with appropriate staff.
• Check clients in upon entering our lobby and determine how best to respond based on knowledge of the duties, forms and policies of the office.`

Qualifications

• High school graduation or equivalent.
• Excellent verbal communication skills a must. One year of general office experience and providing direct customer service preferred. Ability to type and operate computers and other general office equipment. General knowledge and understanding of FOC duties and responsibilities.

Calhoun County's benefits package offers flexibility, choice, and value. It is an attractive component of our employees total compensation package. At Calhoun County, we know that good benefit plans are important to employees and their families. We're committed to providing employees with access to a wide range of information and tools so they can stay informed and make the most of their Calhoun County flexible benefit package.
What benefits does Calhoun County offer its full time employees?
Medical: Blue Cross/Blue Shield of Michigan with 3 Different Flexible Benefit Plan Options (More information (Download PDF reader))
Dental: 100% Employer Paid through Delta Dental (More information (Download PDF reader))
Vision: 100% Employer Paid through BCBSM Vision Services Plan (VSP) (More information (Download PDF reader))
Employee Health & Wellness Center (Premise Health): Most Services 100% Employer Paid (More information (Download PDF reader))
Life Insurance: 100% Employer Paid for Basic Life & AD&D
Short Term Disability: 100% Employer Paid for 67% Wage Loss Benefits up to 26 Weeks
Retirement: Employer 401(k) Match Program Up to 7% of Employee Contribution (More information (Download PDF reader))
Employee Assistance Program (EAP): 100% Employer Paid Through Bronson HelpNet (More information (Download PDF reader))

Click Here for 2023 BENEFIT INFORMATION AND FORMS
Flexible Scheduling & Telecommuting Options Depending on Position & Department

• Start through fourth years – 144 Hours (3.6 weeks based on 40-hour work week)
• Fifth through ninth years – 184 Hours (4.6 weeks)
• Tenth through fourteenth years – 224 Hours (5.6 weeks)
• Fifteen and Subsequent years – 264 Hours (6.6 weeks)

(amounts & distribution may vary slightly by union contract, policy, and/or defined work week)
Paid Holidays: 14 Paid Holidays Throughout the Year

• Term Life Insurance (above Employer Paid Plan)
• Critical Illness & Accident Insurance
• Long Term Disability Wage Loss Benefits
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Wellness Program
• Perks Program (discounts at local merchants for being a County employee)