Information Desk Receptionist

Responsibilities

· Answer customer questions or refer to appropriate staff. Attempt to resolve customer complaints and if necessary, contact Manager-on-Duty.

· Answer and route phone calls, take and route messages as needed.

· Explain benefits of membership and sign up new members.

· Answer questions on member equity status from database in terminal.

· Sign up customers for co-op sponsored classes or other events.

· Issue credits to customers for returned items or refer to appropriate staff ensure that returns are properly disposed of and shrink promptly and accurately recorded.

· Help customers with placing special orders.

· Call customers when special orders are delivered, from information provided by receivers.

Other Responsibilities

• Alert Manager-on-Duty to potential shoplifters, disorderly customers or other emergencies.
• Recruit member workers at the desk, maintain sign-up sheets for member work, and maintain record of accumulated work hours.
• Perform other tasks assigned by Front End Manager/MOD/Store Manager.

Job Qualifications

· At least 6 months of cashiering or other employment at the co-op.

· Ability to stay calm under pressure.

· Ability to project a friendly, outgoing personality.

· Familiarity with natural foods and co-op's information resources.

· Experience serving the public.

· Communications skills: good listener, clear instructions.

General Qualifications

• Demonstrated ability to handle multiple demands
• Organized, attention to detail.
• Familiarity with natural and organic foods
• Self-motivated, organized, responsible, flexible
• Regular, predictable attendance with ability to work a flexible schedule to meet the needs of the business.
• Written and spoken English proficiency
• Ability to lift up to 50 lbs. as needed

Important Disclaimer Notice

The job duties, element, responsibilities, skills, functions, experience, educational factors and requirements and conditions listed in this job description are representative only and not exhaustive of the task that an employee may be required to perform. The employer reserves the right to revise this job description at any time. The employer may require the employee to perform other task as needed.

Job Type: Part-time

Pay: $12.00 - $13.95 per hour

Expected hours: 30 – 35 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person