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Form of workIndirect Retail Manager - Charlotte, NC Be a part of a revolutionary change! At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.
In late 2022, PMI acquired Swedish Match and its leading oral nicotine product portfolio. We can now provide legal age nicotine users who would otherwise continue to smoke, access to a broader range of better alternatives to combustible products. With huge change, comes huge opportunity.
So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. Your 'day to day': As part of our U.S.
commercialization, the Indirect Retail Manger is responsible for managing all front-line Indirect retail point of sales and organizational operation in a specific territory. This position will oversee the activities of the team responsible for executing our Indirect Retail channel and assure the highest level of success, continuous improvement, and customer service. Plan team activities' scope & targets in line with team composition & territory I&O to maximize impact / return.
Deliver key performance indicators, metrics, and ensures effective execution of the sales plans. Analyze effectiveness and continuously improve processes for solutions to increase sales, consulting all stakeholders as needed. Control field activities execution vs targets, guidelines / benchmarks & IR platform development plans, approve results and documents Maximize return from toolbox deployment, share feedback and ideas, escalate critical issues and engage with HQ team to solve them Maintain required quality of Indirect channel deployment - team expertise, focus on customer experience, conversion & NPS.
Ensure excellence of execution, operations' effectiveness, and agility in problem solving; inspire team to go an extra mile and deliver above expectations Collect and provide all available information about the market, customers, and competitors by regularly providing the requested reports Conducts POS coverage audits in accordance with the field activity plan. On the basis of internal audits, forms business improvement plans and implements them. Informs the team about the results of work over the past week (compiling and sending out summary information in the approved format).
Organize well-coordinated teamwork, distribute roles in the team depending on the individual ability and result of each lead and expert (set goals, motivate the team, create a safe environment, monitor tasks, help experts, provide feedback, etc.). Conduct on-the-job field training in accordance with the monthly field activity plan, field time standards, and the field training standard. Log activity results in a specialized system.
Ensure uninterrupted operation of channel controls operational processes in POS (opening and closing POS, merchandising, stock availability, POS cleanliness, checking the knowledge of the brief by experts, the standard of diagnostics and device replacements, cash discipline, daily comparison of data from the system, etc.). Organize monthly process with sharing address program, tasks ordering, opening/closing documents. Process the results of evaluating the satisfaction of the service provided to customers - processing requests within the framework of NPS (Net Promoter Score) in accordance with the brief.
Monitor compliance with safety regulations at the point of sale during the work shift. Control the opening of new points of sale, supervise work related to the activity of the POS (repair, dismantling/installation of equipment, cleaning, etc.), control the closure of the POS (termination of the TT operation). Process requests in the book of complaints, mystery shopper.
Who we're looking for: 4 or more years of experience in Indirect Retail Expertise in retail operations Bachelor's degree in business administration, marketing or related field is preferred, or equivalent experience in Indirect Retail is required. Analytical Thinking, Leadership, Problem Solving, Quality Assurance, Cross Functional Collaboration Legally authorized to work in the U.S. What we offer We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong. Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of a billion smokers.
Annual Base Salary Range: $104,000 - $143,000 PMI is an Equal Opportunity Employer Philip Morris International (PMI) has been an entirely separate company from Altria and Philip Morris USA since 2008, with PMI focusing on international markets outside the United States. PMI has never sold cigarettes in the United States. PMI Global Services Inc.
and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders and its other stakeholders.
PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S.
Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements.
PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2023, PMI's smoke-free products are available for sale in 82 markets in key cities or nationwide, and PMI estimates that approximately 19.7 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.
Function Commercial Location USA City Charlotte Type of Job Permanent or regular Number of Openings 1 Posted On 09-Jan-2024 Apply now Share this Job: Share Indirect Retail Manager- Charlotte, NC with Facebook Share Indirect Retail Manager- Charlotte, NC with Twitter Share Indirect Retail Manager- Charlotte, NC with a friend via e-mail
