Income Maintenance Technician

This employee will perform duties as part of a Call Center Service Team and will work with a team of communication specialists answering questions and assisting customers inquiring by phone about benefit programs and services offered by Social Services. This person will answer questions and gather information by telephone from individuals or families applying for or receiving assistance in the Economic Services Section.
This employee will assist the Income Maintenance Caseworkers who determine eligibility by collecting data, prescreening applicants and answering questions of applicants and recipients. Additionally, the employee in this position will be responsible for documenting reported changes and concerns, as well as advising the customer of other agency programs and services. The employee will be responsible for electronically keying data in case files and/or informing the Case/Social Workers via e-mail transmittal, or data entry into an automated system of those changes reported by the applicant/recipient.
This employee may also be responsible for the completion and/or updating of demographic data for families or individuals whose eligibility for various service programs is determined by the Caseworkers and Service Workers.MINIMUM EDUCATION & EXPERIENCE: Graduation from high school and two years of paraprofessional or clerical public contact experience which should have included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data, and/or the performance of mathematical or legal tasks; or graduation from high school and one year of experience in an Income Maintenance program; or an equivalent combination of training and experience.
PREFERRED EDUCATION & EXPERIENCE REQUIRED: An Associate Degree in Human Services Technology, Social Services Associate, Paralegal Technology, Criminal Justice, Business Administration, Secretarial Science, or closely related curriculum; and Call Center /Service team experience
KNOWLEDGE, SKILLS, AND ABILITIES: The person in this position should be computer literate with previous work experience in Excel, Microsoft Office, and the skills to access the State System. Have strong analytical, organization and communication skills (both verbal and written), and possess basic mathematical skills. Knowledge of overall agency operation is preferred. A high rate of accuracy, attention to detail is essential. The ability to provide excellent customer service is required.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Has or is able to obtain a valid North Carolina Drivers License.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."
If there are specific questions regarding this posting, you may contact Yvette Lofton at 910-677-2580.
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.
OUR CORE STANDARDS & VALUES
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.Employment Type: Full-Time