AddressResponsibilities
Peraton is seeking a EMOC Shift Manager to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer. This individual will provide leadership and technical expertise to support a 24x7 operations of engineers, Incident Management, Event Management, Request Fulfillment, ITSM Queue Management, Bridge Management actions for hybrid government infrastructure.
This position requires 12 hour shifts including weekends and holidays.
Day to Day Work Responsibilities:
- Enable world-wide customers the ability to access and operate mission-critical applications in support of mission requirements.
- Monitor, manage and triage IT infrastructure systems to ensure operation, reporting of anomalies, call-out of engineering staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
- Provide leadership written and verbal reporting to support operations.
- Maintain knowledge and communicate status of the customer environments including providing reporting and updates as needed.
- Support training and development of more junior staff on ITSM and customer IT environment specific technologies and processes.
- Enable world-wide customers the ability to access and operate mission-critical applications in support of mission requirements.
Qualifications
Basic Qualifications:
- U.S. Citizenship and must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
- Bachelor’s degree and 2 years’ experience or Master’s degree and 0 years’ experience or HS diploma/equivalent and 6 years relevant experience.
- Experience and ability to triage infrastructure and application incidents and events for effective resolution.
- Experience preparing documentation and briefings for leadership in a concise and effective manner.
- Experience with monitoring and management tools such as Solarwinds, MS SCOM.
- Experience with enterprise/datacenter Service Desk Operations including use of a service management tool.
- Strong writing and communication skills.
- Experience with Remedy.
- Must be able to work 12 hour shifts including weekends and holidays.
Preferred Qualifications:
- Active Directory and server management and monitoring.
- Server administration: Microsoft Windows Server, Red Hat Linux (RHEL), SharePoint.
- Monitoring and management tools such as Solarwinds, MS SCOM.
Benefits:
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton Overview
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
