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Form of workJob Description
Seeking experienced
Inbound Sales Rep
Make Money. Help People. Work Remotely. Love your career.
Would you like to love your work, be part of a superstar team, and be recognized, rewarded, and appreciated?
If so, we definitely want to hear from you!
Hello! My name is Taylor Hagstrom, and I’m the Sales Manager at the Healthy Back Institute. I lead, mentor, and grow the sales teams in our business across our inbound and outbound sales channels.
The Healthy Back Institute is a fast-growing publishing and consumer products company in the health and wellness space. We are on a mission to change how people think about their health, and over the last 20 years, we have helped millions of people live pain-free, safely, and naturally!
As a result of our efforts to change lives, we’re experiencing tremendous growth!
We are looking for enthusiastic, highly skilled, and experienced Value-added Inbound and Outbound Sales Agents passionate about helping people and delivering “excellence” in customer satisfaction.
About the position
This role is a full-time, virtual work-from-home position with a compensation range of $17/hr - $19/hr DOE. This position reports to the Sales Manager. The sales team is located all over the United States, so you’ll have new friends in new places nationwide! NOTE: Must reside in the USA and be able to work for any employer without restrictions. Hours of Operation are 9:00am - 6:00pm CST (this is a REMOTE role).
As our Inbound Sales Specialist, you will:
- Respond to customer requests by exercising prompt, clear, and accurate communication while always maintaining an upbeat, positive, can-do attitude!
- Utilizing various methods of technology to serve our customer needs- (Methods include Phone, Email, Database Inquiries, Zoom)
- Document your unconventional, superior service by accurately submitting orders, recording interactions, inquiry details, comments or complaints, and the customer-focused support you’ve provided.
- Quickly become an expert on Healthy Back Institute's products and services, readily responding to product support questions and issues.
- Spring into action, proactively identify solutions, gather information, troubleshoot, and problem-solve.
- Become the "Voice of the Customer," working with the team to refine problem areas and drive continuous service improvements for our customers.
- Take a self-empowered approach, thinking on your feet to resolve every issue and always follow through.
Qualifications
- Prior phone sales experience
- Prior experience with Salesforce, Zoom, SLACK, and Google SUITE preferred
- Fast Internet and computer speed and capability
- Experience working remotely and with virtual teams
- Kind, friendly, genuine, motivated, proactive and self-starter.
- Goal-oriented, striving to surpass KPI and revenue goals.
- Ability to work both independently and collaboratively, always behaving positively and professionally.
ABOUT OUR COMPANY:
The Healthy Back Institute is an online, direct-to-consumer, E-Commerce Health and wellness organization. We help people live without pain, naturally. We are not a “start-up.” We’ve been in business for over 20 years and have over a million customers in over 125 countries worldwide. We are stable and profitable and have no outside investors to interfere with our desire to provide our customers with the best experience.
Everything at the Healthy Back Institute is rooted in our core values:
Freedom, Love, Team, Growth, Excellence, and Courage!
These are the foundations of how we serve our customers, as well as how we treat each other. You can learn more about our Company Values here.
One of the things that makes the Healthy Back Institute different from many other companies is that we value each other, family, and having fun. We want to become something other than one big company that feels corporate, boring, and limited. We want to be able to laugh at ourselves. We look for fun, humor, and growth in our daily work. We constantly challenge and stretch ourselves, always promoting growth and learning. We are more than just a team. We are a family, supporting and encouraging each other’s lives personally and professionally.
PLEASE GET TO KNOW US
Check out this Video of why HBI'ers LOVE to work here!
- Explore our proven Pain Relieving Products here
- And find hundreds of customer Success Stories here.
- Check out our reviews on Glassdoor to learn more about our culture!
- Our Career page to see the position posting and LIFE AT HBI HBI Career Page
Just to let you know, before applying for the role, we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we cannot follow up with each candidate, we do our best to run a thorough process for candidates we identify as a potential fit.
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