Inbound Inside Sales Supervisor

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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Region / Function: North America / Sales
Location: North America
Reports To: Regional Sales Manager of Inside Sales
Key Relationships
Regional Operations Managers, CSC Managers / Supervisors, IT Managers, Sales Excellence Team, Sales Leadership.
Job Summary
The Inside Sales Supervisor serves as the leader and subject matter expert for the Inside Sales Center. Primary responsibility is to provide support to colleagues while driving sales productivity and assist the Manager with day to day activities. The Inside Sales Supervisor will develop individual performance/ coaching plans driving improved team performance.
Key Performance Indicators
Team Annual Inbound BST Target, Inbound Lead Close Rate, Lead Conversion Rate, Inbound Sales Bundle Rate, Call quality, Call handling within service levels, Staffing levels, and VOC.
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Ensure team maintains or exceeds the Baseline Sales Targets
• Mentor, coach, and develop Inside Sales Professionals

• Call monitoring and evaluations - Ensuring the defined sales process is executed consistently and correctly.

• Ensure all productivity objectives are met, manage workflow by ensuring lead workflow distribution and floor execution management.
• Communicate with customers via phone and email.
• Respond with a sense of urgency to Service Levels.
• Evaluate performance, identify trends, communicate insights and proposed actions to address.
• Keep staff motivated and engaged.
• Manage change effectively to ensure departmental objectives are met.
• Respond with urgency to customer complaints.
• Administer performance management by diagnosing improvement opportunities.
• Provide effective feedback, coaching, training, and professional development.
• Maintain world class customer service.
• Conduct side by sides with direct reports.
• Work alongside Quality Specialists to ensure consistent execution of the 6 step sales process along with compliance to departmental SOP's.
• Ensure team meets or exceeds an average call quality score of 75%
• Answer questions from staff and provide guidance.
• Maintain adherence to policies for attendance and established procedures.
• Keep management informed on issues and problems.
• Facilitate and participate in team and leadership meetings.
• Gather information from customers to help identify and solve problems.
• Sell the value of our service to our customers and colleagues.
• Assist with other office duties as assigned.

CANDIDATE SUMMARY
Required Experience

• 3+ years Successful experience at a rapidly growing professional sales organization.
• 1+ years' experience as an Inside Sales Supervisor, Sales Leader, and / or Sales Management, with a mix of business-to-business and business-to-customer in a professional services sales environment
• 1+ years in sales leadership Inside Sales Leadership experience
• Proven history of driving sales results and achieving goals
• Must possess superior verbal and written communication skills.
• Experience in effectively collaborating with internal and external stakeholders
• Proven success in a dynamic, fast paced environment

Required Leadership Traits and Characteristics

• Excellent organizational skills with a heightened sense of attention to detail are key characteristics of the perfect candidate
• Strong interpersonal skills that allow for healthy internal and external relationships are a must

Formal Education, Qualifications or Training
High School Diploma or GED at a minimum
No licenses/certificates are required for this position.
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Why Choose Rentokil ?
A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth

• Multiple avenues to grow your career
• Rentokil Terminix is a Drug Free workplace
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
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