Inbound Customer Care Agent *April 23Rd Training Begins*

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.

Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary:

As a Customer Care Associate (In Training), you will play a vital role in delivering exceptional customer service to our prospective and current residents. You will use your communication and critical thinking skills to help residents with their inquiries and troubleshoot any issues related to our products and services.

After you successfully complete the 60-day training period you will move into a Customer Care Associate I (Tier 1) role. During your first 60 days of employment, you may not access or utilize paid time off options. In addition, you must successfully pass open note assessments.

Essential Functions:

• Provide exceptional customer support to prospective and current residents via phone and email channels
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services
• Identify and escalate complex issues to Tier 2 support teams
• Document customer interactions and follow up on open issues to ensure timely resolution

Specific Skill Differentiators:

• Excellent phone and email etiquette, with the ability to communicate clearly and effectively
• Ability to manage a high volume of customer inquiries and prioritize tasks effectively
• Knowledge of property management or leasing processes is a plus, but not required
• Ability to solve complex problems and provide real time solutions to our customers

Knowledge Management:

• Leverage Progress Residential's knowledge-centered support system to improve support delivery and resolution times
• Participate in training and development opportunities to improve knowledge and skills
• Contribute to the development and maintenance of support documentation and knowledge base articles
• Maintain up-to-date knowledge of Progress Residential's products and services
• Collaborate with cross-functional teams to provide input and feedback on customer needs and pain points
• Contribute to a positive team culture that values collaboration, feedback, and continuous improvement

Qualifications:

• 2 years of experience in a customer support role within a call center environment
• Must be able to type 30 WPM with 90% accuracy
• Excellent communication skills, with the ability to explain technical information in a clear and concise manner
• A positive attitude and willingness to learn and adapt to new situations
• Familiarity with Salesforce or similar CRM tools is a plus, but not required
• Ability to work onsite in a team environment

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
• We offer competitive compensation, including a performance-based bonus.
• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Application Question(s):

• Are you able to work in an office 5 days per week (we are not offering remote positions at this time)?
• Are you able to work various shifts Monday-Sunday between the hours of 5AM-6PM (shifts may be 10 hours/4 days per week or 8 hours/5 days per week)?
• Are you willing to undergo a background and drug screen?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)

Work Location: In person