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Form of workJob Description
New U Therapy Center & Family Services is a one-stop-shop, modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination.
We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, San Louis Obispo, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.
Our dedicated providers are committed to serving our patients with the leading highest quality services under one roof for our patient's convenience. We are rapidly expanding and we are looking for highly qualified professionals to join our team and help us in our mission of improving the lives of our clients!
We have a strong team with an amazing family-like culture! We are creative, innovative, and never boring!
Job Responsibilities:
- Responsible for consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the care team to evaluate interventions.
- Provides comprehensive care to clients and patients by developing, monitoring, and evaluating each specific case.
- Monitor and ensure the quality of scheduling and clinicians’ schedules.
- Responsible for receiving and admitting patients and ensuring that the care for their patients is well coordinated.
- Identify patients who need higher levels of care and link them to other services including but not limited to Psychological Testing, Partial Hospitalization Programs, Intensive Outpatient Psychotherapy, and Ketamine Assisted Psychotherapy;
- Monitor and ensure the quality of scheduling and clinician’s schedules;
- Check in patients at the office;
- Schedule patients for regular outpatient services including psychiatry and therapy;
- Answers all inquiries and explains all the various services offered.
- Assist assigned clinicians with scheduling inquiries
- Maintains the front desk, reception, and waiting areas.
- Manages multi-line phone calls.
- Performs varied administrative and front desk duties for a medical office.
- Work with clinicians to develop discharge plans for patients.
- Explain and promote our different mental health services and produce high-conversion
- Other related work
Job Qualifications:
- Education: BA/BS in Social Work, or a related field.
- Experience: 3 years of related experience in the medical setting is required
- Psychiatric/Mental Health experience is a plus.
- Spanish speaking preferred.
- Sales experience is required.
Skills:
- Service orientation – pleasant, congenial, well-mannered, professional
- Excellent written and verbal communication
- Computer skills and proficiency in MS Office Word and Excel, Google Docs, and Gmail
- Good verbal and written communication skills
- Strong analytical thinking and the ability to handle multiple tasks concurrently
- Ability to make routine decisions and determine proper action based on experience within the limits of policy and procedures
- Knowledgeable about health care practices, and provide exceptional customer service
- Ability to work effectively with people of diverse cultures, ages, and economic backgrounds
- Excellent customer service
- Compassion and empathy
- Have customer service and sales experience
What do we offer:
- Competitive Compensation
- Performance-based Bonuses
- Collaborative and Friendly Work Culture
- 401K up to 3% matching
- 75% Health, Dental, and Vision Insurance Coverage
- 100% Life Insurance Coverage
- Supplemental AFLAC insurance
- Six paid holidays for full-time
- Two weeks of vacation time annually for full-time employees
- Sick Time Off
- Team-building and culture-building activities
- Annual corporate in person events.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Schedule:
- 8-hour shift
- Monday to Friday
COVID-19 considerations:
We are strictly following the CDC's Health Guidelines regarding COVID-19
Ability to commute/relocate:
- Valencia, CA 91355:
- Westlake Village, CA 91362
- Torrance,CA, 90505
Experience:
- Medical related: 3 years (Preferred)
Work Location: Torrance, Westlake, and Valencia
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