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Form of workWe are seeking a talented individual to join our marketing team at the beautiful Fountains Resort Orlando!
The In-House Marketing Supervisor is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:
JOB REQUIREMENTS:
Other details
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The In-House Marketing Supervisor is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:
- Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.
- Manage representative performance standards and penetration.
- Maintain site penetration above approved levels without generating guest complaints.
- Maintain gifting cost below approved or budgeted levels.
- Hold weekly meetings with all associates to address procedures, policies, issues and programs.
- Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.
- Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
- Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.
JOB REQUIREMENTS:
- High school diploma or equivalent (GED)
- Strong written, verbal and interpersonal communication skills
- One year of timeshare, management, and customer service experience
- Outgoing personality and excellent customer service skills
- Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once.
- Ability to be flexible with work schedule, including overtime, weekends and holidays.
Other details
- Job Family Marketing Generalists
- Job Function None
- Pay Type Hourly
- Employment Indicator Regular
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