In-Home Care Scheduling Manager

Are you looking for a challenging role that provides development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you as Scheduling Manager!
Right at Home is the premier provider of non-medical home care in Southern Arizona & Southern Nevada. With offices in Tucson, Green Valley, & Sierra Vista, Arizona AND Henderson, Nevada we serve clients throughout these areas. Our mission is to improve the quality of life for those we serve. We accomplish this through our focus on delivering a "best in home care" experience through our RightCare approach: The RIGHT PEOPLE, doing the RIGHT THINGS, in the RIGHT WAY, for the RIGHT REASONS! Learn more about us by visiting our web site at www.RAHsouthernAZ.com
The Scheduling Manager plays a substantial role in the day-to-day operations of Right at Home. The Scheduling Coordinator owns the company's care schedule and is a key daily contact for both clients and caregivers.
As the Scheduling Manager you will touch every client and every caregiver. You will ensure client shifts are staffed with the right caregivers to ensure proper care and high-quality experiences; and your pleasant, service-oriented, compassionate approach will create memorable moments for clients and caregivers.
The Scheduling Manager must have excellent communication, customer service and interpersonal skills. Have good attendance and punctuality. Must demonstrate teamwork and urgency to meet client needs and follow company procedures. Maintain a professional and positive attitude. Must be flexible and able to work in the dynamic environment of a rapidly growing company.
You will work full-time Monday-Friday in our Tanque Verde/Sabino Canyon office location and report to the Director of Client Experience.
Primary duties of the Scheduling Manager:

• Serve as the primary contact for clients, family members, and caregivers regarding the Right at Home care schedule.
• Manage details of the care schedule with general guidance from Director of Client Experience.
• Ensure all scheduled shifts are staffed and completed.
• Align with company management and office staff to ensure strong caregiver engagement and client delight.
• Share after hours on-call supervisor duty on rotational basis among 6-8 team members.
• Must be self-motivated team player with strong commitment to excellence.
• Must have the ability to work with various personalities and types of individuals, including senior clients.
• Must demonstrate good listening skills.

• Experience in non-medical home care, home health, hospice, or related industries.
• Extremely high ATTENTION TO DETAIL and FOLLOW-THROUGH.
• Strong PERSONAL ORGANIZATION skills and demonstrated LOGICAL THINKING.
• Able to work INDEPENDENTLY while adhering to certain pre-defined standards, and communicating frequently, clearly, and efficiently.

• Verbal Communication
• Adaptability
• Likability
• Conceptual Ability/Critical Thinking
• Decision Making/Judgment
• Organization
• Customer Focus
• Resourcefulness

• Change lives every day!
• Awesome team environment.
• Casual dress every day.
• PTO
• Paid Holidays
• Health Insurance
• Dental Insurance
• Life Insurance
• More to come as we continue to grow!