Import Operations Specialist

Job Overview

The Import Operations Specialist is responsible for managing day to day operations, communications, and processes related to air and ocean import shipments, customs brokerage, and domestic delivery of cargo.

About Us

T.NETWORK dba Phoenix International is a privately-owned global logistics company with U.S. locations in the greater Chicago, Los Angeles, and Newark areas. Our company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. We are guided by our core values of experience, innovation, trust, and passion.  We believe that these values, and a belief in a collaborative employee/customer experience, are what makes us unique.

Why Work with Us?

• Excellent opportunities for career growth
• Industry competitive earnings
• Benefits (Health, Vision, Dental, EAP, Disability, Life)
• 401k available after 90 days with 6% match
• Positive support-focused culture, collaborative work environment, strong core values that guide the company's mission
• Direct access to leadership
• Hybrid work schedule considered for certain positions
• A strong company culture that embraces work/life balance

Responsibilities and Duties

• Open operation files for import shipments
• Monitor and manage all assigned shipments until completion
• Daily communications with customers, overseas offices/agents, local partners, and service providers
• Ensure accurate customer billing and agent invoicing
• Handle quotation requests from operational partners and agents and respond within a timely manner and depending on regional responsibility
• Work with our overseas offices/agents to resolve any issues
• Review standard operating procedures to ensure compliance with government regulations
• Ensures that highest level of data quality and integrity by processing shipment accurately
• Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
• Other duties as assigned by management

Qualifications

• 2-3 years of processing ocean import shipments
• Bachelor's degree in Business Administration or equivalent combination of education and work experience
• Organized and detail oriented
• Excellent communication skills

Preferred Qualifications

• Experience with CargoWise system software strongly preferred
• Experience with Microsoft Office 365 tools
• Experience in air import

What Makes Us Different? 

We don't want to be the biggest. We want to be the best! We believe that providing a stable work environment for our employees and focusing on our clients and employees equally creates the perfect recipe for success. 

T.NETWORK dba Phoenix International is an Equal Opportunity Employer m/f/d/v/so