Implementations and Onboarding Manager

• Develop strategic and comprehensive project plans to oversee all Client Implementations and Onboardings for all Plan Sponsors to include self-funded employers, Taft Hartley plans, Health & Welfare Trusts, Health Plans, etc.
• Define all project objectives and create alignment with broker/consultant and client's goals for the go-live process
• Lead the onboarding process for Clients by establishing clear plans and timelines for implementation
• Manage technical set up and integration of NOMI, Member Engagement, Analytic and TPA systems to deliver a seamless member experience
• Support the set up and on-going operations of a seamless cross-channel provider claims experience
• Coordinate and oversee integrations and implementation of appropriate third party vendors to support Client's overall goals and Nomi implementation
• Continuously identify opportunities of process improvement and quality enhancement as part of implementing best practices, innovative solutions and scalability for onboarding and implementations
• Develop and produce all KPI's, benchmarks and internal reporting for executives and business unit leadership on onboarding projects' progress
• Work with partner TPA to define and execute on a RACI
• Work alongside the Account Management Team to conduct initial kick-off meetings and gather essential information required for specific onboarding and integrations within Nomi's systems
• Foster strong client relationships through regular updates, addressing questions or concerns, problem solving as needed, and actively listening for feedback
• Identify and address any onboarding projects risks or issues proactively
• Build an implementation team maniacally focused on delivering a delightful experience to our the needs of our clients, providers and partners
• Collaborate with Sales, Product, Marketing, Account Management and other appropriate support teams to ensure a seamless transition from sales to implementation
• Manage a cross-functional team to effectively deliver Client requirements, expectations, and overall Network goals effectively
• Manage internal setup of all Client information including, not limited to, building and configuring data, eligibility, claim files, plans, EDI connections, etc.
• Oversee resource allocation as needed for onboarding projects to ensure optimal use of resources including hiring and training as needed to build a scalable operation

• Bachelor's degree in Business Administration or related field
• 8+ years of proven experience in implementation and Onboarding management, preferably in healthcare or technology
• Demonstrated ability to develop and execute strategic project plans for diverse client types
• Experience in managing technical setups and integrations, including NOMI, Member Engagement, Analytic, and TPA systems
• Strong skills in fostering positive client relationships through effective communication and problem-solving
• Proven leadership in building and managing high-performing implementation teams
• Effective collaboration with cross-functional teams, including Sales, Product, Marketing, and Account Management
• Ability to align project objectives with client and organizational goals strategically
• Continuous improvement mindset, identifying opportunities for scalability and best practices
• Proficient in overseeing internal setup of client information
• Experience in developing KPIs, benchmarks, and internal reports for executive leadership
• Strong resource management skills, including hiring and training for scalability
• Ability to adapt to changes in healthcare and technology landscapes
• Results-oriented mindset with a focus on delivering exceptional experiences

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