Implementation Specialist - Education (South Region)

at Public Consulting Group in Boise, Idaho, United States

Overview

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Responsibilities

Public Consulting Group has an exciting opportunity for an experienced business Implementation Specialist to support North Carolina K - 12 technology products and client engagements . The PCG South Region has a large portfolio of Education clients using our industry-leading technology solutions. These solutions provide significant support to schools, districts and state education departments, and are instrumental in K - 12 student success.

Overall Responsibilities:

Serve as an Implementation Specialist for an education solution that helps schools provide targeted support to struggling students through the use of data-driven problem solving and multiple tiers of student support. Partner with internal and external stakeholders including client managers, product managers, subject matter experts and clients to implement, manage and improve the education solution across the Southeast in accordance to the strategic vision set forth by the organization.

Specific Duties and Responsibilities:

+ Supports external clients in the implementation of PCG applications using established procedures and protocols.

+ Coordinates implementation, support, and development activities in accordance with the project plan and schedule.

+ Performs routine data file import processes and quality assurance.

+ Supports project managers across multiple projects and clients and working with various project teams through the customization process, implementation, training, and ongoing operational efforts.

+ Provides daily client and project support either onsite or via phone/email (as project experience and knowledge is gained).

+ Takes ownership of critical work products and project deliverables where assigned, under the guidance of the lead project manager.

+ Prepares internal and client facing communications, documentation, and process flows.

+ Produces reports and analysis to meet internal needs and client requirements.

+ Participates actively in internal and external meetings.

+ Researches and assists in the definition of contractual State, Federal, Local, and related business requirements.

+ Assists lead product manager with the maintenance of tracking and project management plan retention documentation.

+ Other relevant duties as assigned.

Qualifications

Required Education and Work Experience

+ Bachelor's degree in a relevant field, or commensurate work experience.

+ 3+ years of experience in software implementation .

Required Skills

+ Strong attention to detailand ability to work with large data sets with accurate results.

+ Motivated self-starter that is eager to learn new skills and technologies.

+ Demonstrated experience with requirements gathering, specification writing, site configuration and testing, and/or help desk support.

+ Exceptional verbal and written communication skills, including ability to present effectively to stakeholders at a variety of levels.

+ Basic understanding of core project management activities, functions and deliverables.

+ Strong "team player" that can work in a fast-paced project environment and effectively prioritize tasks with a geographically dispersed project team.

+ Creative problem-solving ability and results-orie