- Define project scope, goals, and deliverables that support business goals in collaboration with management.
- Effectively communicate and work with stakeholders, peers, and other technical teams to set internal expectations and maintain appropriate implementation project scope.
- Successfully communicate project status with stakeholders to ensure a positive implementation. experience for the customer and escalate issues while maintaining ownership of the implementation.
- Create dashboards for implementation status and provide weekly updates to stakeholders.
- Create project plans through Smartsheet.
- Maintain relationships with stakeholders, schedule, and lead stakeholder meetings.
- Set up sales orders for customer equipment orders, lease returns, and inventory transfers.
- Update equipment records information in database.
- Work with FTG partners and/or out of area partners to ensure that equipment and technical personnel are effectively coordinated to be on-site for implementation.
- Create scope of work and share with installing partners.
- Assist with fulfillment and invoicing of cash sales orders.
- Schedule equipment inspections for multi-function devices.
- Schedule tag and takeovers with internal service management and/or out of area partners.
- Manage warranty swaps – defective devices that are new out of box.
- Monitor E-auto warehouse for inventory accuracy.
- Coordinate Hard Drive shredding and removals.
- Request pick-ups of equipment for lease returns and/or disposals that are part of the existing deal.
- Save all essential deal documentation in document management software.
- 10% out-of-state travel may be required.
- Other tasks and projects as assigned.
Qualifications and Experience
- Experience in Microsoft Word, Excel and Outlook required.
- 1+ years’ experience in project management and/or implementation role.
- Strong customer service skills and experience required.
- Excellent attention to detail.
- Desire to learn, grow, and develop.
- Strong problem solving, decision-making abilities; ability to anticipate problems and create solutions.
- Capacity to prioritize, manage, and organize workload in a fast-paced environment.
- Solid written and verbal communication skills.
- Exceptional interpersonal skills with ability to understand process dependencies and relationships.
- 3 years’ experience in project management and/or implementation role.
- 1 year industry related experience.
- Great understanding of stakeholder management and ownership and applying it in the work context.
- Excellent executive-level communication and presentation skills.