AddressYour work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
We’re looking for a technical Implementation Manager to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients. The Implementation Manager is the primary contact point for the client in the pre-launch period and will lead the implementation while ensuring scope, quality, and timeline are met. The implementation manager serves as Workday + HiredScore's solution consultant, also joining the development team, product team, and client during the integration period, all to ensure that the client will be able to extract the greatest value from the product post-launch and to ensure that the product is customized, configured and delivered on time.You will gain experience working with Workday + HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership.
About the Role
Roles & Responsibilities:
Understand clients needs, current workflows and translate into a Workday + HiredScore implementation plan
Configure the Workday + HiredScore product in client environment as per Statement of Work and implementation plan (SOW)
Own coordination with colleagues who are responsible for any project deliverables, while addressing potential issues and risks.
Communicate to the client any maintenance needs of the new implementation for a defined period post-launch.
Responsibility for finding opportunities for further business & product development, and remediating all risks and issues that could impede or slow progress of implementation, notify key collaborators when needed.
Work with client Success teams to successfully transition the account from the implementation period to the launch, training, post-launch, and adoption period.
Document completion of key tasks and achievements, detailed notes associated with calls, and other client interactions.
About You
Basic Qualifications:
5+ years of experience in an external client-facing Technical Project Management or Professional Services role with global enterprise (Fortune 500) clients.
Experience implementing SaaS / have worked in a Software Delivery environment.
Other Qualifications:
Team player able to self-manage and complete projects.
Demonstrated ability to handle day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity.
Strong analytical skills and the ability to interpret client business needs and translate them into the application and operational requirements.
Excellent verbal, presentation, and written communication skills (international client-facing experience a must).
Ability to interact professionally with diverse collaborators - executives, managers, users, and subject matter experts.
Ability to work with clients to resolve complex issues.
Comfortable in a fast-paced environment; works well under pressure.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, pleaseclick here.
Primary Location: USA.NY.New York City
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
