Immigration Case Manager and Community Liaison

• Who We Are
  

Hispanic Federation (HF) is the nation's premier Latino nonprofit membership organization. Founded in 1990, HF supports Hispanic families and strengthens Latino institutions through grant making and direct services in the areas of education, health, immigration, civic engagement, economic empowerment, and the environment. Values that drive our work include equality, fairness, diversity, and empathy.

Who We Seek

Hispanic Federation (HF) is seeking an Immigration Case Manager and Community Liaison to support community outreach and guide community members through processes and procedures as related to services they are receiving from HF. Case Manager will have an understanding of immigration legal proceedings and experience in managing case files and paperwork with high cultural competency.

The ideal candidate will have experience working in a nonprofit setting and addressing the concerns of underserved community members. The position will require a strong attention to detail as cases will relate to both services and legal matters. The position is a hybrid role and will require onsite presence at least 50% of the time (totaling 10 days a month) and will work under the supervision of the Director for Immigration Programs.

Reports to: Director for Immigration Programs
Location: New York City
Status: Full Time, Regular, Funding through August 2026

Responsibilities:

• Meet community members with services and cases engaged through Hispanic Federation, serve as the first point of contact is it relates to legal and social services.
• Distribute community resources based on assessment and identified need.
• Maintain the in-house service provider directory, develop connections with community based organizations.
• Determine requirements for applications and complete intake interviews and screening for all potential clients and support seekers.
• Record, track data, provide follow-up to manage client's confidential cases in a safe and secure manner.
• Prepare documentation for program reporting and audit activities.
• Provide creative solutions to meet departmental deliverable/programmatic goals.
  

Requirements and Qualifications:

• Minimum of a Bachelor's degree required, at least three (3) years of case management experience and with members of underserved communities.
• Bilingual (English/Spanish) is required.
• Experience with community outreach and engagement is a strong asset.
• Experience managing legal applications for services and guiding applicants through various governmental application processes.
• Highly organized and detail oriented, solutions oriented is a must.
• Must have an interest in immigration law and services, willing to become DOJ certified and attend professional development training on immigration law.  
• Strong written and spoken communication skill in both English and Spanish, community outreach will require additional language skills.
• Proficient knowledge of computer systems and applications such as Microsoft Office products, specifically Word, Excel, and Outlook; understanding of client databases, a plus.
• Demonstrated commitment to advancing the Hispanic Federation's values, mission, and goals.

Compensation and Benefits:

The salary range for this position is $60,000 to $65,000. Compensation comes with a robust benefits package with fully subsidized medical, dental, vision insurance, 403(B) retirement plan - eligible for a company match, access to flexible spending and pre-tax commuter benefits. Full-time regular employees are also provided with fifteen (15) vacation days, four (4) personal days, and paid sick time.
HF is a hybrid work environment with the opportunity to work from home 50% of the time.

To Apply:
Please submit a cover letter and resume. No telephone calls, and only selected candidates will be contacted.

For more information, please visit www.hispanicfederation.org.

Hispanic Federation is an equal opportunity employer and does not discriminate against actual or perceived race, color, religion, gender identity, gender expression, age, national origin, creed, disability, marital status, sexual orientation and/or other protected categories.