Immediate Opportunities! Customer Service Tech $14Hr (Nc)

About us

Answering Service Care - Elevating Customer Experiences Across Industries

At Answering Service Care, we stand as a dynamic and expansive business hub, driving excellence across multiple industries within the vibrant landscape of Rocky Mount, NC. With an unwavering commitment to professionalism, agility, and innovation, we have established ourselves as a true leader in customer engagement and service delivery.

Our Mission: To seamlessly connect businesses and their clientele through personalized communication solutions, fostering enduring relationships, and exceeding expectations at every touchpoint.

Core Values:

• Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
• Agility: We navigate the ever-evolving business landscape with dexterity, adapting swiftly to changes while maintaining unwavering focus on our clients' evolving needs.
• Innovation: Embracing the cutting edge, we drive innovation by continuously seeking new and improved ways to enhance customer experiences and streamline operations.

Work Environment:

• Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
• Wellness Programs: Your well-being is paramount. Our comprehensive wellness programs encompass physical, mental, and emotional dimensions, ensuring you thrive both personally and professionally.
• Food Provisions: A satisfied team is a productive team. Enjoy the convenience of on-site food provisions, ensuring you're fueled and ready to conquer challenges throughout the day.

Are you a Customer Service pro with tech support expertise?

Elevate Your Career: Join Our Team of Tech-Savvy Answering Service Representatives!

NOW HIRING – Immediate Opportunities Available!

Are you passionate about Customer Service? Whether you seek full-time or part-time employment, we want to meet you!

WALK IN!!!!! ~ Monday - Friday 10:00am - 3:00pm

We are located at 2933 Sunset Ave Suite E Rocky Mount, NC 27804.

Our starting wages in our NC office:

0-4 Months = $14/hr | 4-8 Months = $15/hr | 8-12 Months = $15.50/hr | 1 Year $16/hr

Plus performance bonus weekly!

Customer Service Representative - Tech & Securities Industry!

Empathize. Communicate. Resolve.

When customers reach out, they need more than just answers—they need understanding. We're seeking top-notch Customer Service Representatives to deliver exceptional support. You will be primarily taking calls for tier 1 tech support and the securities industry, however, you will occasionally still receive calls from other accounts as well to support with overflow.

Responsibilities include handling inquiries, addressing complaints, and providing general assistance. If you possess excellent communication skills, attention to detail, and a passion for service, this role is tailor-made for you!

Key Requirements:

• Empathy and compassion towards customers' situations
• Keen attention to detail
• Strong verbal and written communication skills
• Previous experience working in tech support or the securities industry preferred
• Experience as a tier 1 tech support agent a plus
• Ability to maintain positivity and patience under pressure
• Intermediate to advanced computer skills

Come join our Answering Service Care family!

Open shifts: Full Time & Part Time - Day & Mid-day Shifts

• 7:30am - 4:00pm
• 2:30pm - 11:00pm

Benefit Highlights:

• Weekly Direct Deposit
• 401K
• Paid Time Off
• Health/Dental/Vision Coverage (FT)
• Employee Assistance Program
• Childcare Reimbursement
• Gym Membership Reimbursement
• Company-Sponsored Snacks

And More!

Join Answering Service Care, Where Every Voice Matters!

Don't miss this opportunity to grow your career while making a difference in customers' lives!

Experience in the following careers: Call Center, Customer Service Agent, Customer Service Specialist, Customer Care Rep, Customer Experience Specialist, Answering Service, Answering Service Operator, Customer Service Specialist, Customer Care Specialist, Tech Support, Security receptionist, Receptionist.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 18 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities
• Holiday pay
• Hourly pay
• Overtime pay
• Performance bonus
• Weekly bonus
• Weekly pay

Experience level:

• 3 years

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Computer skills: 3 years (Required)

Work Location: In person