Image Processing Specialist

M-F 10:00am-6:30pm, 40 hours/week 
Summary:  The Image Processing Specialist validates and approves check image file transmissions received and originated through various endpoints.  By ensuring check images are processed as requested, the Image Processing Specialist facilitates 24/7 availability of funds through multiple channels and the processing of loan payments, thus ensuring an overall positive member experience.

Profile:

• Processes, balances, validates and approves check image file transmissions received and originated through sources such as the core system, ATM terminals, Mobile Deposit Capture (MDC), In Lobby Teller (ILT), mail, various payment vendors, and the FRB.
• Reviews all physical checks, Official Checks, foreign bank checks, check images, and transactions, for correct member accounts, check numbers, endorsements, signatures, data entry miskeys, duplicate presentments, questionable patterns, fraud, and MICR encoding errors.
• Processes incoming and outgoing domestic and foreign bank check collections, foreign bank check conversions, adjustments and fraud affidavits with various FIs and FRB.
• Reconciles and Prepares daily and month-end reconcilements of related ending cash, vendor maintained replenishments and returning cash vaults.
• Balances and transmits files to and from the Federal Reserve Bank.
• Fulfills branch and departmental staff requests for member account adjustments, copies, disputes as well as transactions and balancing issues.
• Effectively communicates all auditing issues, errors, and/or discrepancies with Management, Compliance, and related Branch or Department.
• Completes, verifies, and audits signing limits of Official Check transactions and stop payments. Processes all Official Check stop payments and escheatments.
• Remains compliant and current on applicable laws, regulations and governing rules such as the Uniform Commercial Codes and Federal and State Regulations.
• Prepares and maintains assigned General Ledgers. Reconciles outstanding items from the inclearing file, return file, deposit/payment adjustments, missing images, and duplicates. Assembles and reports month-end reconcilements of related General Ledger accounts.
• Audits stop payment requests, signing authority limits on Official Checks, Deluxe Alerts, ACH Origination deletions and changes, and ACH Notifications of Change (NOCs).
• Adheres to FRB, UCC, department policies and procedures, respective timelines for posting files, processing disputes and pertinent tasks.
• Responds to requests for copies, research, adjustments, disputes, error corrects, pay requests, stop pay requests, loan reworks, and assistance in balancing.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.

Not all functions/tasks are listed above; however those listed are considered essential.

Skills:

• Knowledge of check processing, accounting principles and payment industry.
• Must be a quick learner in order to acquire and keep up-to-date with applicable regulations governing check processing, Federal Reserve Bank operational circulars.
• Sound understanding of systems and applications used for check transactions, return files, originated transactions and General Ledger functions.
• Strong understanding of credit union products and services.
• Excellent member service skills to include answering the phone and dealing with internal and external members in a polite and courteous manner.
• Strong organizational skills, the ability to work in a fast-paced, team-oriented environment, and accurately complete multiple tasks within required timeframes with minimal supervision.
• Effective professional verbal and written communications skills.
• Proficient in MS Office products (Word, Excel and Outlook).
• Strong math skills, detail-oriented, accurate data entry skills and problem solving skills.

Reporting and Experience:

• Reports directly to Supervisor/Manager, Central Operations.
• This position has no supervisory responsibilities.
• HS Diploma or equivalent.
• Minimum 2 years related work experience.

Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature.

Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.

Compensation: Base salary starting range: $19.75/hour - $24.39/hour is commensurate with experience.

Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.

At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives.  As such,  Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!

Travis Credit Union is an Affirmative Action Employer

EOE/Individual with Disability/Veteran Status