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Form of workJob Description
Position Title: ICT Manager, Field Service - Region Americas
Position Overview
- Manage a team of local ICT Field Service members at various company locations in the Americas region.
- Responsible for ICT Field Support and local IT Infrastructure at company locations in US, Mexico and Brazil.
- Manage escalations for IT Incidents and Service Requests to ensure timely resolution.
- Work closely with Corporate Infrastructure and Application teams to implement global standardized systems and applications.
- Manage IT-Business relationship at each Plant and Warehouse by providing regular updates and advice on IT related topics.
- Lead the local team to manage the local ICT Infrastructure and applications at each site.
- Manage Disaster Recovery Planning at all sites in the region. Ensure IT Server Rooms are maintained with appropriate fire protection, air conditioning, power and connectivity.
- Utilize ITSM (ITIL) guidelines using ServiceNow to provide excellent support to all users in the region.
- Manage IT Projects & demand from the sites in the region.
- Manage the ICT local budget and provide cost transparency for ICT costs.
- Work closely with Purchasing, Vendors, and IT service providers to ensure controlled and timely control of ICT equipment and Services.
- Monitor and manage ICT Assets, their life cycle and ensure they are standard, compliant, and maintained.
Requirements
- 10 or more years of relevant experience in a multi-site manufacturing organization.
- Experience as an ICT Manager leading a team of ICT personnel.
- Experience in ICT Infrastructure: Windows Servers, Networking, Server Rooms and Windows 10 Desktop/Laptop environment.
- Proficient at researching/searching for IT solutions to resolve problems in a manufacturing environment.
- Experience in Project Management preferred.
- Strong communication, interpersonal, and problem solving skills.
- Bachelor's degree required in computer science or a related field.
- Experienced or trained in ITIL processes (IT Service Management).
- Ability to communicate and influence at multiple levels in the organization.
- Position is onsite at one of company locations below, not eligible for remote work.
Position Location – Lindsay or Visalia, CA or Auburn Hills, USA
Reporting to Director ICT, Americas.
The greatest success comes from those who challenge themselves to think differently. At NORMA Group, we keep pushing ourselves to go further, beyond the boundaries of today and into tomorrow. Our use of technology, the imagination of our people, the diversity and inclusion of different talents and minds and our delight in achieving the extraordinary, keep us evolving. As we drive the change that will make for better solutions and customer experiences.
For every second of every day, components and materials in systems and mechanisms need to be securely joined. These connections enable the manufacture of machines, vehicles, engines, household appliances, within water management, pharmaceutical, biotechnological and domestic appliances. Essential to the industrial ecosystem, a connection has to be so secure to last a lifetime and developed to ensure ultimate efficiency. That’s what NORMA Group does. We develop the most innovative clamps, connectors and fluid systems, based on advanced cutting-edge engineered joining technology. For industries and societies around the world.
We provide intelligent, customized engineered solutions for every joining need in the world. From intricate to complex, from cooling systems to water management to air intake, induction, and more. We scale the globe, as much as we span the world of highly specialized, advanced joining solutions found in all the leading products and equipment. Yet, where our imagination is concerned, we’re only just getting started. Because we know that the strength of a product, lies in the security of our connections.
For every second of every day, components and materials in systems and mechanisms need to be securely joined. These connections enable the manufacture of machines, vehicles, engines, household appliances, within water management, pharmaceutical, biotechnological and domestic appliances. Essential to the industrial ecosystem, a connection has to be so secure to last a lifetime and developed to ensure ultimate efficiency. That’s what NORMA Group does. We develop the most innovative clamps, connectors and fluid systems, based on advanced cutting-edge engineered joining technology. For industries and societies around the world.
We provide intelligent, customized engineered solutions for every joining need in the world. From intricate to complex, from cooling systems to water management to air intake, induction, and more. We scale the globe, as much as we span the world of highly specialized, advanced joining solutions found in all the leading products and equipment. Yet, where our imagination is concerned, we’re only just getting started. Because we know that the strength of a product, lies in the security of our connections.
