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SalaryRenew Office virtual Intake support staff are responsible for scheduling new clients with compassion, professionalism and efficiency while embracing Renew’s vision and core values*.
Areas of responsibility include:
● Schedule new clients utilizing our “24/7” service to clients (getting back to clients who reach out to us within 24 hours, and to the best of your ability getting them a session within 7 days.)
● Facilitating our Client Selection Process through which we match clients to clinicians. ● Complete demographic and insurance data entry and verifying insurance claims.
Tasks include but are not limited to:
●. Check assigned tickets and Call/text/email clients to schedule and match with clinicians.
● Answer incoming calls as appropriate, completing the intake process. ● Initiate the Patient Portal and assist clients to complete all necessary forms and documentation including medical insurance
● Ensure patient information is accurate including billing information
● Schedule new client appointments, code and record properly
● Verify & process insurance
● Complete documentation of all clients contacted and scheduled
● Complete other clerical duties as assigned
● Maintain HIPAA compliance
● Attend required team meetings and training as needed.
● Maintain good communication with the team.
Part-Time 15-20 hrs/week
Following 2-3 weeks of in office training: 15- 20 hours/week. Monday, Tuesday and Wednesday availability needed.
Job Duties: Examples of duties this may include are:
● Assisting in phone screening and initial information gathering for new clients and assisting with scheduling of existing clients.
● Managing incoming calls and emails during coverage periods
Skills/Experience Required:
● Understanding or willingness to learn Electronic Healthcare Records (EHR) and healthcare insurance. Previous experience with EHR and healthcare insurance preferred.
● Must be well organized and detail oriented.
● Computer skills include learning and managing various on-line systems, Microsoft Word, Microsoft Excel, Google docs and sheets, Trello, bookkeeping software, and internet research. ●Ability to establish and maintain effective working relationships with clients, providers, and the public, and maintain flexibility in role.
● Skills in answering the telephone and making calls and interacting with practitioners, community partners, insurance representatives, and clients in a friendly, pleasant, assertive, flexible, and helpful manner.
● Ability to understand and follow oral and written instruction.
● Skills and experience in basic data entry.
● Problem solving and conflict resolution skills.
● High school diploma
Physical Demands: Requires sitting or standing associated with a normal office environment. Regular use of computer desktop or laptop, phones and general office equipment including printers and scanners. Working within an ADA accessible space.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.
PAY: $18.10 per hour
Reports to: Renew Client-Team Lead
*Vision: “A new landscape of outpatient Mental Health where people and the community are stronger to give and receive love.Core Values: “Passion for Healing, Inspiring Hope, Culturally Inclusive, Clinically Sound and Love for People.”
Job Type: Part-time
Pay: From $18.10 per hour
Expected hours: 15 – 20 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
- No weekends
Application Question(s):
- Do you have availability most Monday, Tuesday and Wednesdays?
Experience:
- Medical Healthcare Insurance and EHR: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Rochester, NY 14623: Relocate before starting work (Required)
Work Location: Hybrid remote in Rochester, NY 14623
