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Form of work
Salary- Job Title: Onboarding Assistant
- Job Type: Regular Full-Time, Hourly
- Bachelor's with minimum of 3-5 years of relevant professional experience
- 3 month contract with possibility of extension in 3 month intervals
Pay range : $19 - $21 per hour
Location
- 55 Challenger Rd., Ridgefield Park, NJ, USA
- Hybrid: M-Th in office, Fridays remote
Benefits
- Medical Insurance (Health, Dental & Vision)
- 401(k) with Company Match
- Paid Time Off
- H1B/Green Card Sponsorship for qualified employee
- Hands-on experience at global industry leader Samsung
- Opportunities for career advancement
Top Skills
- Strong communication skills
- Patience
- Organization
Education/Years of experience Requirement
- Bachelor's
- Minimum of 3-5 years professional relevant experience. (Does not have to be Field service experience)
Position Summary
Responsible for supporting newly contracted Authorized Service Centers (ASC) through the early stages of their authorization. Helping the ASCs understand and meet all Onboarding requirements prior to being fully activated in the Samsung Service network. The Onboarding Assistant will host one on one meetings via video meeting to train the new ASC on how to be successful as a Samsung ASC. This role will work closely with the new ASC and with the Regional Service Managers (RSMs) who manage each territory and ASC.
Essential Duties & Responsibilities
- Build solid relationships with the newly contracted ASCs by walking them through the Onboarding Requirements as a new Servicer.
- Patiently support the new servicers while assisting them in accessing the necessary systems to begin requirements.
- Keep organized records of communications with each new servicer to ensure timely follow-up is made with each provider.
- Understand all service network policies that needs to be followed by our new servicers
- Clearly and simply explain said policies to the new servicers.
- Host one on one video meeting with each new ASC train new servicers on key system steps. Provide business training and deliver best practices to each servicer to facilitate a successful partnership.
- Review system data to ensure that the company is setup and ready to begin work
- Report to leadership weekly and monthly on activities and status
- Submit for all approvals needed systematically to activate a new ASC once all onboarding requirements have been met.
- Compile, edit, and gather accurate data from multiple sources to track requirement completion. Provide real-time reporting of new ASC status
- Support additional Ad-Hoc projects related to servicer authorization
Required Background/Experience
- Advanced Microsoft Excel, Power Point, & Word skills required
- Located near Samsung's Ridgefield Park, New Jersey office
- Verbal and written communication skills, attention to detail, and interpersonal skills
- Ability to work independently and manage ones time
- Ability to accurately document and record customer/client information.
- Basic mentoring skills necessary to provide support to the customer
Necessary Skills/Attributes /Experience
- Verbal and written communication skills, attention to detail, customer service and interpersonal skills
- Experience with Advanced Microsoft Excel, Power Point, & Word skills required
- Technical skills include documentation skills and time management skills
- Comfortable presenting regular updates to senior Leadership on status of business and/or projects
- Ability to communicate with both internal and external customers
- BA preferred or comparable business/field experience
- Preferred Skills & experience
- BA preferred or comparable business/field experience
- Experience with Advanced Microsoft Excel, Power Point, & Word skills required
- Verbal and written communication skills
Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.
For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)
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