Hybrid It Support

4 WEEKS TRAINING ON SITE THEN TRANSITION TO FULLY REMOTE

Pay Rate: $17-20/hr

Great Benefits with a health organization when converted permanent at 6 months!!

Desired Skills & Experience:

· 1-2 years of experience in Service Desk, Help Desk, or Technical Support role
· Complete shift flexibility (operating hours 9a-4a EST : shift can fall anywhere within timeframe, weekends included)
· Experience with software & hardware support
· Good personality, strong over the phone communication
· Ability to build rapport with end-users
- Exceptional time management

Plusses

· Linux experience
· Ubuntu experience
· Experience using a ticketing system
- Basic coding

Day-to-Day *

An employer is looking for a Service Desk Specialist to support their restaurant technical and personal operations, this will not be supporting customers outside of the employees of the restaurants. 90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately log interactions within the company's incident management system. They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions. They will take (typically 35-60) inbound calls, respond to chats in a timely manner, and work tickets to support the fast-food franchises in any computer issues, sign in issues, or restaurant operations. After their three-week training period, they will be responsible for understanding the company's propriety software and resolving or escalating tickets to proper channels. This is a hybrid role with potential for onsite work 1-2 times a week to maintain reliable connectivity This person will be expected to provide an excellent customer-facing attitude for all issues within related food industry. This candidate will need exceptional time management skills and be able to optimize the amount of time they spend on each issue and their plans for escalation. The reason for this opening is due to prior employees moving up into a tier 2/3 help desk team within the organization as full-time employees, so the possibility of upward growth within the company is strong.