Hybrid Case Manager

Lakeshore Talent is partnering with a Colorado Springs based nonprofit organization to match passionate and personable job seekers with an amazing, hybrid career opportunity as a Case Manager.

This position pays $21.15/hr - 21.99/hr. (additional compensation for bilingual applicants)

EMPLOYEE PERKS

• BONUS

  • $1500 bonus after the first 60 days of employment!

• WORK LIFE BALANCE

  • Hybrid work with 50% in office & teleworking and 50% in person client visits.

  • ½ day on Fridays!

• OPPORTUNITY

  • Make a direct, positive impact in the community

Job Overview: This role is the heart of this organization. You’ll work in a variety of functions within the organization to assist and synchronize support and services with the persons and potential persons we serve (and their families) through each phase of the person's life cycle and time with the company. You’ll work in a dynamic and highly regulated environment. You must remain agile in your approach while being responsive to the needs of the people we serve, maintain a strong understanding of the mission, vision and values of the organization and be strong stewards of the financial resources at the organization.

Job Duties:

• Promote excellent internal and external customer service, through written and verbal communication, to all stakeholders, with the intent of promoting values through intentional communication strategies daily.

• Exhibit strong written and interpersonal communication skills to promote clarity of intent with all levels of communication daily.

• Develop a strong understanding of the rules and regulations that direct LTC (long-term care) and IHSS (in-home support services) to maintain compliance and best support the people served.

• Critically analyze case documentation, behavioral and medical reports, guardianship paperwork, financial documents, and other data pertaining to promote the health and wellbeing of the people we serve daily.

• Enter case notes in multiple systems to promote documentation of all client contact, communication, records, and tasks completed for the people we serve daily.

• Organize and implement service plan development tasks (varies by position) in person, by phone, and/or through the use of technology (i.e. Outlook, Office 365, Zoom, etc.) to promote and remain knowledgeable of the needs of the people we serve while maintaining compliance with rules, regulations, policies, and procedures daily.

• Develop positive relationships with all stakeholders to promote our mission, vision, and values through all interactions daily.

• Maintain client and company records utilizing a variety of internal and external data management systems to support continuity of care, manage client contacts, support transparency, comply with HIPAA standards, and promote state and federal regulations daily.

• Cultivate an understanding of community resources in addition to those provided by the organization to support the additional needs of the people we serve weekly.

• Maintain HIPAA standards throughout all aspects of engagement to comply with regulations and protect the privacy of the people we serve and staff daily.

• Attend departmental and agency meetings and trainings in person, by phone, and/or through the use of technology (i.e. Outlook, Office 365, ZOOM, etc.) as specified by the meeting or training coordinator to maintain and improve your performance, knowledge, skills, and abilities to best support the people served.

Other Duties/Responsibilities:

• Support team members through providing coverage of essential and other duties to maintain quality of and continuity of services for the people served.

• Participate in professional goal creation through the development and implementation of your career aspirations to further you performance, knowledge, understanding of the topics outlined in your career development plan quarterly.

• Adapt to a changing work environment due to last minute changes in state and federal rules and regulations that affect policy and procedures to best support the people served annually or as needed.

• Assume other duties as assigned to promote the health and wellbeing of the people served and to promote the health and wellbeing of the organization annually or as needed.

Education and Experience Requirements:

• Bachelor’s degree in a human behavioral science or related field of study.

  • If an individual does not meet the educational requirement considerations may be made for a combination of experience and education or 5 years of verifiable experience.

Preferred: In addition to the minimum standards, one to three years’ experience in a case management environment. Experience working with or possessing knowledge of family dynamics. Knowledge of community services and resource development. Working knowledge of Medicaid Waiver programs and requirements.