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Form of workI am currently hiring 10+ Bilingual Customer Service Representatives who are fluent in both English/Spanish to work for a Fortune 500 Insurance and Financial Company. These roles are hybrid after successful completion of on-site training offering flexibility with 2 days in office/3 days remote. Positions offer the opportunity to become a permanent employee with the organization after successful completion of the contract duration and will have access to benefits both on contract as well as a permanent employee.
Schedule: Must be available Mon - Fri 9am - 7pm (Training schedule differs from assigned schedule)
Responsibilities:
• Will be handling about 50-80 inbound calls per day.
• This person will be responsible for handling inbound calls pertaining to mortgage questions.
• Will receive questions from borrowers, insurance agents and financial institutions pertaining to home owners insurance and will be from borrowers, insurance agents and financial institutions.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
• Outbound calls are also often necessary.
MUST HAVE QUALIFICATIONS:
• Bilingual ability in Spanish/English both verbally and written
• At least 1 year of RECENT Customer Service experience (call center experience is preferred)
• Efficient in using a windows PC computer and navigating their software system
• Typing Speed of at least 35 WPM
• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
• Reliable/high speed and hardwired internet connection
• Reliable transportation and able to commute to the office location
PREFERRED QUALIFICATIONS:
• 2+ years of call center experience
• Insurance or mortgage experience
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
